Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

June 4, 2021

This app is insane, I wish I heard about this app earlier. Excellent support too, thank you! I am very impressed

Star Kingdom
United Kingdom
About 2 years using the app
November 7, 2018

Literally one of my favorite apps ever. Adds most of the additional functionality you could ever need on your store for an insanely good price. It's a must have on any store I open

Camping Life
Canada
About 2 years using the app
May 26, 2021

Great app, great customer support, easy to use, and it's essential app to explode the profitability and earn more.

RADOU Toys
United Kingdom
About 2 years using the app
May 24, 2020

Vitals apps help me improve user experience. Every time I have a problem they help me solve it very quickly. The customer service is great. Keep up the great work.

Surprify™
Japan
About 2 years using the app
December 8, 2022

The best app ever and the support is wonderful!

Thanks for everything, I will recommend you guys for everyone

TeckLock
Brazil
About 2 years using the app
February 24, 2021

This app is amazing and by far the best value on Shopify. I will not use all of the apps available especially the product reviews since it can't integrate with my loyalty app, speaking of which I wish they had, but still, it's great and you cannot beat the customer service. There is a reason why there are so many positive reviews. I look forward to using this app to grow my store!

E3 Consulting
United States
About 2 years using the app
October 14, 2020

You got everything you need here! Pretty much more perfect if your store is not using a Page/Theme Builder. They have the nicest awesome customer support and they resolve my problems in a jiff - I had issues with the discount codes, and 2 minutes it was solved, including the conversion part. Definitely recommend 5 stars!

Delicate Diamond
United States
About 2 years using the app
Edited March 10, 2020

Vitals is amazing -- and support is top notch! Every Shopify store needs to run Vitals. I'd say that's true even if you run just a few apps like we do. The apps here are coded FAR better than most, and are hosted properly on Cloudflare's servers. Vitals is impossible to beat!

To the developers: What would be really cool is if the internal reviews system could auto-sync to a dedicated review service regularly. We run Growave and may move to Stamped or even Yotpo.

Keeping the internal reviews in sync with the review system we use would allow the Vitals to use the star rating in recently reviewed and related products. That'd make using your apps much more powerful. I love to see those star ratings everywhere!

Alternatively, we could consider using the Vitals review system natively if you asked Q&A. That's a feature we find essential.

The other killer feature of review system would really be SEO and microdata. Whatever leads to better ranking is ultimately the system we're going to go with. Since your programmers seem to be smarter than most, I bet you could beat most systems on the SEO front.

There was also an British made review system that did something ingenious. They used Typeform to gather reviews. Friends of ours used it on their site. That got far more reviews than normal due to the fantastically fun interface Typeform has. Consumers just seem to participating with Typeform.

If Typeform is affordable by API for developers like you, perhaps that's something else you can consider? They have that "addictive UI" thing going on that perhaps you can just bolt on, and let Typeform figure out how to make it even more addictive with time.

Thanks for your consideration!

Androtics
United States
About 2 years using the app
Vitals replied March 16, 2020

Your recommendation is very much appreciated. We'll make sure to keep the app the greatest :)

April 15, 2021

Great app, with a lot of features, which really helps one to get into the game. The support is top notch, very kind and fast! loving it so far!

Angelicas Wunderwelt Shop
Austria
About 2 years using the app
July 31, 2021

Amazing app and great care for customers. Have been using vitals for years, still one of the best apps!

LashAura™
Spain
About 2 years using the app