Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

August 2, 2021

Rey was extremely helpful with Vitals, they responded in minutes and helped us with one of the apps on their platform.

Purkratom
United States
Almost 2 years using the app
March 6, 2023

the support team is quick and efficient with all of your needs. recommended. helpful as always!!!!!!!!

Deltora
United States
Over 1 year using the app
Edited September 24, 2021

Really great and fast answers! They helped me align the "Go to top" button above the live chat icon. Unfortunately they couldn't integrate Tidio into the live chat right now, but i wish & hope it will come in the future! Great app that helps me with a lot of features nonetheless! Can recommend!

Lysshoppen.dk
Denmark
Almost 2 years using the app
February 14, 2021

Seamless integration into Shopify - some brilliant benefits such as upselling (product bundles), currency converter (no need for a separate paid app) and reviews (again, no need for a separate paid app). Support team answer your queries within minutes and there are a tremendous number of informative videos to assist as well.

Pretty Full Pockets
Australia
Over 1 year using the app
Edited August 1, 2023

I have been using vitals for the longest time and they are super helpful and efficient to solve all my issues even with data migration. Highly recommend if you need a superb app and best support!

Nava Bands
Singapore
Over 1 year using the app
February 2, 2022

Great support, easy tutorials and everything whats needed to up your marketing game in modern commerce

FULL OF MERCH
Poland
Over 1 year using the app
July 4, 2020

These guys are D-1 man. Customer service fast af and they help you 24/7. Best app hands down, you need this for every store.

The Flawless Brush
United States
Over 1 year using the app
Vitals replied July 6, 2020

We're genuinely happy that you've had such an amazing experience with both the VITALS app and our Customer Support service which we're truly proud of :)

January 13, 2022

Thank you very much for your excellent, fast and very efficient service. I would like to thank agent John Paul B. for his attentiveness and his excellent follow-up of the modifications one by one with screen captures. Thank you so much!

toutouspartout
Canada
Over 1 year using the app
October 25, 2021

Very happy with Vitals, everything runs smoothly with no delays!! Everything you need for a good-looking and a successful online store! I install Vitals everytime i create a new store and everytime i love it even more. The 30 days free trial is great. The great team behind Vitals is the reason why this app is great, they are anytime very happy and ready to help with anything and they even make special customizations for you, even the hardest ones with no extra costs! They know what they are doing! JED is very professional, he helped me with a hard customization which made my store look even better! Vitals is a must install everytime you create a new store!

HABIWELL
Germany
Over 1 year using the app
April 26, 2021

Their support is almost instant. Like magic. I was supported by Reymond Raymundo, Merchant Support Analyst. He solved my problems on my site (pertaining to the app) in a cinch. Their positive energy is also through the roof!

Baby Heroics
Singapore
Over 1 year using the app