Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

February 13, 2023

Gute und schnelle antwort egal um welche Uhrzeit und wird sofort geholfen. Hatte ein problem mit meinen Rabatten und jetzt wurde es schnell geändert.

Obolu
Germany
About 1 year using the app
March 27, 2023

Je suis satisfaite à chaque fois que je contacte le support client. c est une équipe formidable toujours prête à trouver la solution peu importe le temps que cela leur prendra. N hésitez pas à faire recours à eux ce sont des professionnels.

BEBETRANQUILLITE
Canada
About 1 year using the app
March 17, 2023

If you're looking for an easy and efficient way to add important features to your online store, look no further than Vitals. This app offers a wide range of features that can help boost your sales, improve your customer experience, and streamline your operations.

One of the things I love about Vitals is its ease of use. The app is well-designed and user-friendly, so it's easy to navigate and customize the different features to fit your specific needs. Plus, the customer support team is always available to help if you have any questions or need assistance.

One of the standout features of Vitals is its ability to offer a wide range of tools in one platform. From email marketing to social proof and upsell/cross-sell tools, Vitals offers everything you need to create a powerful and engaging online store. Plus, the app is constantly adding new features and improvements to stay ahead of the curve.

Another thing I appreciate about Vitals is its commitment to affordability. With a low monthly fee, you get access to all the app's features, which can help you save money compared to using multiple different apps to achieve the same results.

Overall, I would highly recommend Vitals to anyone looking to enhance their online store's functionality and user experience. Whether you're looking to increase your conversion rates, build customer loyalty, or streamline your operations, Vitals has everything you need to succeed.

ClickMarket
Israel
About 1 year using the app
April 2, 2023

Perfetta per tutte le sue funzioni e assistenza eccellente. Tutto in una app, comodissima! toptoptop

DOGATS
Italy
About 1 year using the app
July 27, 2021

The support team was absolutely amazing. I needed to change the font colours from my "Product reviews" and "Recently Viewed" but i had no knowledge of CSS. Jed who attended to me, volunteered to do it for me and within minutes, the font colours where changed to what i wanted. Amazing work and excellent support from the VITALS team!

Sound Spunk
Singapore
About 1 year using the app
Edited July 12, 2020

Update 2: They listened and now everything looks good. There is an option to import as well as export the reviews.

Update - They contacted me via email and provided with a template which I was supposed to use to upload the reviews via Shopify review method. I tried but it did not work, so i send them a reply with the filled out template. They said the date had some character which was not recognized by their input algorithm for which they have asked their dev to solve. That being said I hope the devs are able to solve it and make it easier. But the template should be kept available for anyone to download right on the import review page rather than waiting for someone to get frustrated and put a negative rating on Shopify apps. So I hope they add the templates also.

Secondly I found that there is no way you can export the reviews, so once you add this app and remove other review apps after exporting the review from old apps there is no way of getting them back once you upload it to Vitals. So I will keep this at 2 stars until the basic problems get solved.

You cannot add reviews using CSV file like you are able to do with Loox. I talked to the customer support apparently you need to have an export file from Loox which you may edit and upload the reviews but they don't have any template of their own. 29.99 a month and they don't have a simple template for uploading reviews. Many other review apps have started providing an option to import reviews from Amazon, but the devs for this app are still struggling to build a simple template for uploading reviews.

Shoppersy.com
United States
About 1 year using the app
April 1, 2018

This is an AMAZING app.!! The value is incredible, the interface is very easy to use, and the customer support is the best I have seen (I'm not new to Shopify). Get this app, you will not be disappointed. Truly amazing.

Koolcharm Com
United States
About 1 year using the app
September 7, 2022

had some issues with review widget , the support team was very helpful and im satisfied. Wonderful and fast support .

Mears.pk
Pakistan
About 1 year using the app
September 21, 2022

The customer service for Vitals is AMAZING. They will fix and respond to all of your inquiries in an instant. I would 10/10 recommend this application to anyone looking to buy it.

AromaJelly
United States
About 1 year using the app
December 13, 2020

This is an awesome app! So many great features. I really like spying on my website visitors!! I use so many of the features

MyToothbrushClub
United States
About 1 year using the app