Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

May 25, 2020

Amazing support from Vladimir. Didnt expect them to get back to me so quickly (few seconds). Was a really minor question that I had forgot how to do a simple task but still - great service

Personal Office Solution
United Kingdom
4 months using the app
April 22, 2023

Was confused how to use Vitals, John Paul B helped me within minutes to rectify my problem and made it really easy.

LIV PINK
United Kingdom
4 months using the app
October 1, 2020

This app is THE BEST. Excellent customer service too. I had an issue with formatting when I changed the theme and they fixed it immediately. 100% recommend.

The Aussie Man
Australia
4 months using the app
January 19, 2022

i am using it since my starting , it almost gather all what you need , simple to use and also a good quick and precise SAV , thanks

Small Boss
France
4 months using the app
Edited May 6, 2021

I have had this app installed for a few months and am about to open my store. Setup is really easy for the vast majority of the apps included. The apps included are also super valuable for any ecom store and cover just about every essential need I can think of. Support has responded to me in less than than an hour each time I have contacted them for questions. Phenomenal support and not only is their response super fast, but their TTR (time to resolve) is lightning fast as well. Second to none! Their support even customized a couple of small things in their app for me to tweak to my exact needs. I have not seen a better value for the money from any other app on Shopify. I would not be without this app as I move forward. These guys rock and really do it right!

Super Pet Gear
United States
4 months using the app
January 29, 2022

Very nice. support is very good. For now im satisfied what i got for what i pay. I recommend. 5 stars

Qelti
United States
4 months using the app
April 18, 2023

Easy to use, looks great and support chat is on point! Would recommend anyone that's in this field to use for sure

TheGlamGaze
Australia
4 months using the app
November 17, 2020

Really love this app! I had multiple issues with my previous currency converter, but this app (with help of Rey) was fixed within 10 minutes. Also the possibilities to use other apps within the VITALS app is just perfect!

Cabana & Straw
United Kingdom
4 months using the app
April 25, 2021

This app is great, the support is always available and the responses are really quick. Great App if you want to take your website to the next level

Belle Morale
France
4 months using the app
August 9, 2020

This app is an all in 1! made my website faster by deleting everything else! Very good customer support system. Got back to me within 30 seconds and helped me with my problem instantly, thank you!

KittyLocker
United Kingdom
4 months using the app