Reviews (434)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for boosting sales by notifying customers of restocked items, retaining buyers, and generating interest. It's praised for easy setup, automatic email notifications, and customizable alerts. Integration with Klaviyo and a free version with essential features are appreciated. Reliable performance is noted as a game-changer for frequent inventory changes. Customer support is consistently praised for responsiveness and assistance with setup, customization, and troubleshooting.

May 14, 2026

It was a pretty good app, but now it's paid only. The entry level plan costs almost as much as Shopify itself.

Space Bear Bags
Canada
Almost 4 years using the app
February 24, 2026

Srihari and the team were able to resolve the issue efficiently and provided outstanding support throughout the process. Their assistance was greatly appreciated, and it’s reassuring to know that we’ll be in safe hands should any future issues arise.

HOUSE OF ERRORS
United Kingdom
11 months using the app
Edited May 31, 2024

Everyone has been super friendly and responsive. I think this app sufficient for small businesses. You can customize the look and color. Customer service is helpful by email. They customized the app which is embed on my template. Please read reviews of other companies with out of stock alerts. They seem to have issues.

Debras Passion Boutique
United States
About 7 years using the app
Edited June 26, 2025

Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review.

We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.

The Greetery
United States
Over 5 years using the app
March 4, 2024

We've had a great experience with this app in the years that we've been using it. The Back in Stock form is clean and quick to load. We recently updated our theme and had some issues with the layout and size of the form, but Josiah from the Swym Support Team had us fixed up in a matter of hours. Nice!

KEYWAY
Canada
Over 3 years using the app
December 23, 2024

This app has worked very well for us and has led to many sales when an item comes back in stock. Their support team is very responsive if an issue ever arises.

McIntosh Laboratory, Inc.
United States
Over 3 years using the app
August 9, 2023

Highly recommend the Swym app. It's simple and easy to use and helps us automate our customer orders and cut down on order admin. Customers see when we have something back in stock as soon as the stock arrives on the shop floor and can reorder. The app also shows us how many customers are waiting for a particular product if it's out of stock. Customer service form the Swym team is outstanding!

Wellington Apothecary
New Zealand
Over 3 years using the app
Edited May 8, 2024

First and foremost, I want to start by saying that I highly rate Swym Back in Stock Alerts app. It does exactly what it has been designed to do. I had been using the app for some time with no issues whatsoever.

I recently upgraded the theme and when I went to make the necessary changes to get the app back up and running again, I had some minor issues. I had to contact tech support to get it resolved. I can’t honestly fault them. Very helpful and went beyond my expectations when I asked for further help so I could customise how the app integrated with my website.

All in all, 5 star all around. Thank you very much! www.absolute360.co.uk

ABSOLUTE360®
United Kingdom
About 3 years using the app
December 19, 2024

This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.

Aptera Merchandise Store | Aptera Partner
United States
Over 2 years using the app
April 10, 2024

I like this app! Recently set up the Klaviyo integration and it works perfectly. Support is available very quickly should I have a question. Have been using it for quite a while now.

Henflower
United States
Over 1 year using the app