Hextom: WhatsApp, SMS & Push

Great app!

We've been using the Hextom app for a few months now on our Shopify store, and it's become an absolute must-have. It's incredibly user-friendly, and the time it saves is unbelievable. Whether you're bulk editing products, scheduling updates, or automating simple tasks that would otherwise take hours, Hextom gets the job done smoothly and reliably.

What really stands out is the flexibility and control—you can test changes before applying them, and the filters are smart enough to pinpoint exactly the items you want to update. The interface is clean, intuitive, and powerful, even for those who aren't super tech-savvy.

Customer support is quick and helpful too. Any time we had a question, their team responded with clear guidance and solutions.

If you're managing a product-heavy Shopify store, Hextom is a lifesaver. Highly recommend!

DO NOT INSTALL IF YOU NEED SMS for USA.
They require you to own your own US SIM card to send SMS. ---> A2P 10DLC (Application-to-Person 10-Digit Long Code) is mandatory for any business texting US numbers from a 10-digit US number. Registration requires:

Business name and EIN (US or foreign).

Campaign description (use case).

Message samples and opt-in/opt-out policy.

Without it, all outbound SMS to US customers risk being blocked or fined.

We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales.

The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have).

Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support.

We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.

I recently had the opportunity to try out Hextom's WhatsApp, SMS & Push app, and I must say, it's been a game-changer for my business. As an e-commerce entrepreneur, staying connected with customers is crucial, and Hextom has made it incredibly easy.

Firstly, the setup was a breeze. Within minutes, I integrated the app with my store and started exploring its features. The ability to send WhatsApp messages, SMS notifications, and push notifications all from one platform is a huge plus. It saves me time and ensures my messages reach customers on their preferred channels.

The app's automation features are impressive. I can set up personalized messages based on customer behaviors, such as abandoned carts or order confirmations. This has significantly boosted our conversion rates and reduced cart abandonment.

Moreover, the analytics dashboard provides valuable insights into campaign performance. I can track open rates, click-through rates, and engagement metrics in real-time, allowing me to optimize my marketing strategies effectively.

Customer support has also been exceptional. Whenever I've had questions or needed assistance, their team has been quick to respond and genuinely helpful.

Overall, Hextom's WhatsApp, SMS & Push app has exceeded my expectations. It's a must-have for any online business looking to enhance customer communication and drive sales. I highly recommend giving it a try.

I've had a great experience using Hextom for my Shopify store. The app makes it easy to reach customers with WhatsApp, SMS, and push notifications all in one place. Setting up automated messages was straightforward, and it’s been helpful for engaging with customers without needing to spend a lot of time manually messaging. My customers appreciate the updates and reminders, which has helped with conversions.

Really great app and free! Loving it, works really well...............................................

Love this app! It does exactly what it says it will and has helped tremendously in getting the info we need to get to our customers (shipping, tracking etc).

It doesn't work on my premium theme.
Restock notify option did not work.
The abundant cart did not work from time to time.
IF it won't work we will uninstall the theme. it is very simple. but my point is that , this app owner reply is very slow. several times i informed there clean my snippet on my theme liquid. but the owner did not reply me or Ans me properly. i will inform the issue to shopify app department. everyone be careful to install this app. 

The application was easy to set up on my website and use. The free features are valuable. I had no trouble with the functionality.