Reviews (310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its streamlined communication and customer engagement tools, noting significant time savings and increased efficiency. Features like abandoned cart recovery and automated personalized messaging based on customer behavior are highlighted for boosting conversion rates. The user-friendly interface, reliable message delivery, and responsive support team further enhance its effectiveness in merchant operations.
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We've been using the Hextom app for a few months now on our Shopify store, and it's become an absolute must-have. It's incredibly user-friendly, and the time it saves is unbelievable. Whether you're bulk editing products, scheduling updates, or automating simple tasks that would otherwise take hours, Hextom gets the job done smoothly and reliably.
What really stands out is the flexibility and control—you can test changes before applying them, and the filters are smart enough to pinpoint exactly the items you want to update. The interface is clean, intuitive, and powerful, even for those who aren't super tech-savvy.
Customer support is quick and helpful too. Any time we had a question, their team responded with clear guidance and solutions.
If you're managing a product-heavy Shopify store, Hextom is a lifesaver. Highly recommend!
We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales.
The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have).
Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support.
We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.
Es una plataforma muy interesante con muchas opciones, creo que bastante segura y perfecta para hacer crecer tu negocio. BAstante amigable, y con opciones que otras no tienen como web push y sms
Great app. Very easy to install and set up, plus the addition of the WhatsApp support is nice.
I've had a great experience using Hextom for my Shopify store. The app makes it easy to reach customers with WhatsApp, SMS, and push notifications all in one place. Setting up automated messages was straightforward, and it’s been helpful for engaging with customers without needing to spend a lot of time manually messaging. My customers appreciate the updates and reminders, which has helped with conversions.
All of Hextom has a nice experience and tech support
good service
This is really good
nice plateform
Only just started doing e-commerce but Hexton helps me to send customers sms and what's app order notifications, has abandon cart recovery and its free!