Whatsapp Chat & Abandoned Cart

Team Inbox, Abandoned Cart, Order Update, Chatbot for WhatsApp

$4.99/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 13 reviews

samapura ID

Location Indonesia
Time spent using app 3 months

I'm happy with Wati! Now the abandoned cart in my store is fewer than before.
They helped me with the onboarding process and answer my question.
Looking forward with more improvement.

Gethá Malaysia Online Store

Location Malaysia
Time spent using app 9 months

Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages

Sonno Malaysia

Location Malaysia
Time spent using app 11 months

Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages.
Would like to have a detailed analytics/report in the near future

Developer reply

November 19, 2021

Thanks for your kind feedback.

We're working on some really useful features to make your experience seamless.

Brownsalt Bakery

Location India
Time spent using app 2 months

Seamless integration and easy to use. Their chat system has helped us manage customer data better .

Developer reply

November 19, 2021

Thanks very much for your kind review.

It's a pleasure to serve you.


Location Bahrain
Time spent using app 18 days

After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.

Developer reply

November 19, 2021

We're glad that you found our app useful.

Our engineers work really hard on simplifying the experience for businesses like you :)


Location India
Time spent using app 6 months

The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great !
There should be Quarterly Plans to reduce the monthly fee !

Developer reply

November 19, 2021

We're glad that you found our product useful.

We offer an annual pricing that offers additional discounts and extra customer support messages too.

For any queries about it, you can email us on hello@wati.io


Location India
Time spent using app 8 months

I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.

Developer reply

November 19, 2021

It truly makes our day to learn when our customers succeed.

That's our single biggest objective of our product.

Thanks for your review :)


Location Oman
Time spent using app 8 months

Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us

Prive Accessories

Location Kuwait
Time spent using app 4 days

We used this app to automate messages via WhatsApp, amazing results and abandon cart ratio decreased 10%

Developer reply

January 13, 2021

Your review really motivates us to do better.

Thanks for taking time to write us a review :)

Wardrobe Fashion

Location Kuwait
Time spent using app Almost 2 years

I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.

Developer reply

November 17, 2020

Your feedback is really appreciated. We will continue to deliver and exceed your expectations :)

Previous 1
Previous 1