Overall rating
3.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
May 12, 2023

This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.

Chirukaanuka
India
Over 3 years using the app
SuperLemon App replied May 24, 2023

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.

We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.

We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.

Edited June 8, 2023

I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout

SoCool Boutique
Italy
9 days using the app
SuperLemon App replied June 12, 2023

Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience.

Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!

Edited April 12, 2023

Support is very good. the response is very good. Great application. I recommend other to go for it.

BrustroShop
India
7 days using the app
SuperLemon App replied April 12, 2023

Thank you for recommending us in your review! We are pleased to have made your experience with us excellent and we will be more than happy to assist you.

September 14, 2023

very bad customer support. there is not any type of customer support. Fake

Santonil
India
19 days using the app
February 22, 2023

Customer support is poor, no one is replying to the emails being sent for support. Unsatisfied with the service

ahomesgrace.com
India
22 days using the app
SuperLemon App replied March 10, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

January 13, 2023

VERY VERY BAD SUPPORT SERVICE........................................................................

INFLUENZA.mi
Italy
3 months using the app
SuperLemon App replied January 16, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

May 17, 2023

Utilizo no momento o chat Whatsapp. Muitos reclamam que deveria utilizar chat próprio, mas discordo. Tenho gostado muito desse chat whatsapp e tem me atendido muito bem. O fato de voce personalizar todo o conteudo também é um fator que qualifica ainda mais. Super recomendo!

Loja Visite o Brasil
Brazil
Over 3 years using the app
SuperLemon App replied May 24, 2023

Obrigado por nos recomendar em sua avaliação! Temos o prazer de ter feito a sua experiência conosco excelente e teremos o maior prazer em ajudá-lo.

July 31, 2023

Bellissime, è ben fatta molto facile ed intuitiva, ci vuole pochissimo per attivarla, ci sono diveri piani di abbonamento

Milly&Molly
Italy
1 day using the app
November 20, 2022

baixei agora, até aqui ta indo muito bem não tenho do que reclamar!!
se tiver algum problema, ou alguma sugestão voltarei aqui pra falar.

dinovar
Brazil
2 months using the app
March 7, 2023

Esse aplicativo do Shopify é bem legal, estou gostando. É muito simples de mexer quando se coloca na sua linguagem.

Maria Brazil
Brazil
13 days using the app
SuperLemon App replied March 13, 2023

Grazie per averci consigliato nella tua recensione! Siamo lieti di aver reso la tua esperienza con noi eccellente e saremo più che felici di aiutarti.