Overall rating
3.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
June 9, 2021

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

Zoodle
South Africa
About 1 year using the app
SuperLemon App replied June 9, 2021

Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.

March 7, 2023

Esse aplicativo do Shopify é bem legal, estou gostando. É muito simples de mexer quando se coloca na sua linguagem.

Maria Brazil
Brazil
13 days using the app
SuperLemon App replied March 13, 2023

Grazie per averci consigliato nella tua recensione! Siamo lieti di aver reso la tua esperienza con noi eccellente e saremo più che felici di aiutarti.

September 26, 2021

very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.

happinesscart
India
12 months using the app
August 4, 2021

I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!

MuebleMundo
Guatemala
13 days using the app
October 3, 2022

Tem muitos bugs! Demora pra carregar! Tem que dar refresh na página toda hora! Fora isso ele é bem configurável!

PráticoMania
Brazil
12 months using the app
March 3, 2022

This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help

Vitos
Mexico
12 months using the app
SuperLemon App replied March 3, 2022

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

May 19, 2019

it is simple to add simple install, it is reliable, no problems , looks great, costs fuck all, so yes, 5 stars no questions and nice job whoever you are

Shinobi Lex
United Kingdom
12 days using the app
Edited March 23, 2022

As per my recent experience this app is not user friendly. Limited features makes it hard for us to drive more sales in our e-commerce store. And pricing is not reasonable.

Blessudi
United Kingdom
5 months using the app
SuperLemon App replied March 23, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

Edited September 24, 2021

ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!

Stylo Gringo Jóias
Brazil
5 months using the app
SuperLemon App replied September 24, 2021

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

April 28, 2020

awesome app! gave an additional contact layer to transform visiting customers in the store into real customers by giving the possibility to interact with them live

Magnetikkids
Israel
12 days using the app