Reviews (274)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing B2B operations on Shopify, praising its seamless integration of wholesale and retail pricing. Key features like discount management, quick order forms, and handling different customer groups are especially valued. The app is noted for its ease of setup, intuitive use, and reliability, with minimal bugs. Exceptional customer support, with staff like Clementine highlighted for responsive and personalized service, further adds to its appeal.

January 27, 2024

Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need.
Thanks!

Happy Scent Co
United Kingdom
11 days using the app
Wholesale Gorilla replied January 29, 2024

So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!

March 4, 2024

I am yet to be up and running with the app, jsut because of internal delays but I understand the apps capability through and through - I have asked 100 questions and every question has been answered with absolute clarity and work arounds suggested where needed to meet my needs. I love it so far and the customer service is exceptional!

Viking Mode
Australia
6 days using the app
Wholesale Gorilla replied March 19, 2024

Reviews like yours help us improve! We're thrilled you're happy and thank you for being a customer.

March 13, 2024

I am very delighted by the customer services of Wholesale gorrila. Anytime I have questions they answer me elaborately in 1 or 2 days!

It is a very easy to use application and whenever you have questions, there is a very good help desk with quick responses

Vivrejewels
Netherlands
20 days using the app
Wholesale Gorilla replied March 19, 2024

Making customers happy is our goal! We appreciate your feedback and continued support.

March 6, 2024

great product - easy to use!

Luxe Party NYC
United States
Over 3 years using the app
Wholesale Gorilla replied March 19, 2024

Thanks so much! We're looking forward to adding even more cool features soon. Stay tuned!

December 5, 2023

Looks good but didnt work propper. Several issues in the checkout process ...

Pergola24
Austria
20 days using the app
January 8, 2024

The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!

Special Grounds Coffee Co.
United States
16 days using the app
Wholesale Gorilla replied January 29, 2024

Thrilled by your kind words! We're always here to help. Try our Chat too!

Edited December 22, 2023

Changing my original review from a 1 star to a 5 star. Wholesale Gorilla cares about its customers especially the ones where things go wrong which happened on my side. Without going into detail they made sure they reached out including the COO. I would like to thank Sam & Ken for reaching out and showing what the app means to them and how in the future we can work together with my ideal solution. Great work Wholesale Gorilla and keep up the customer excellence.

Auras Workshop
Cyprus
1 day using the app
Wholesale Gorilla replied December 27, 2023

Thank you so much Marcos. We value you as a customer and we look forward to working with you to grow your wholesale business. Much gratitude from the Wholesale Gorilla team.

December 5, 2023

Wholesale Gorilla is simple to use and it comes with excellent support. Highly recommended!

Super Snouts Hemp Company
United States
7 months using the app
Wholesale Gorilla replied December 15, 2023

Thanks so much! We look forward to bringing you even more great features and we're here to help as needed.

November 13, 2023

J'aime tellement cette application! J'ai travaillé avec une autre pour le wholesale pendant des années et j'arrivais toujours avec des problématiques. Avec Gorilla c'est tellement simple et sans procblème. Même mes clients me disent que c'est plus simple. J'adore l'application!

PiCO Tatoo
Canada
3 months using the app
Wholesale Gorilla replied November 17, 2023

Thanks so much! We're thrilled to hear that you & your customers are benefitting from our app, and look forward to bringing you even more helpful features in the future.

April 10, 2024

アプリの使用感は複雑ではありません。
カスタマーサービスがフレンドリーで親切なので大変助かります。

Musubi
Japan
About 3 years using the app
Wholesale Gorilla replied April 16, 2024

So glad you found it easy to use! We appreciate your kind words and support, and are always here to help.