Poor interface and no option to change currency. I applied discounts and they are not working. Waited 4 days to get it installed.
I'm sorry you were unhappy with your experience. Unfortunately the Shopify API we use does not support multiple currencies, but as soon as they do we will be sure to incorporate it into our app. It looks like you temporarily closed your store a day after installing at which point Shopify alerts us that your store is no longer active and we automatically remove your shop from the install list. This is a bit confusing as the app is still listed on your apps page, so apologies for any inconvenience and unintended delay in the setup process. If you decide to install in the future let us know and we are happy to give you a free month for any trouble. Please don't hesitate to reach out with any questions.
Wow! I had to drop everything and write this review. You will find NO easier way to have a completely integrated wholesale store in Shopify. We left a highly rated B2B app because of reliability and buggy issues with the software. Install this app and thank me later. They had us up and running within 24 hours and have always responded to questions I could of read in their support documentation. Gorilla has truly thought of the best possible way to do wholesale on Shopify. I can have different wholesale prices for each customer because Gorilla uses a tag system. So vendor A can have 50% off all prodcuts in the store while vendor B can have 40% off because they do less volume. You can also hard price products rather than use a percentage off. There is no importing of products into another companies website to host your Wholesale or B2B store. This system uses the existing shopify customer account creation. We added a menu link called WHOLESALE that easily allows a vendor to login or create a new account. You get notified of new accounts via email and can then attach it a unique wholesale profile followed by activating it for use. Way to go Gorilla!
Destinations Scented Candles
I am so glad I chose Wholesale Gorilla. I moved away from weebly because there were no options to do wholesale with that website company. In my research I looked up apps that worked with shopify and came across Wholesale Gorilla because I wanted to allow customers to shop from my one e-commerce website (DestinationsScentedCandles) where both e-commerce customers can get retail prices and wholesale customers could log in and actually see wholesale prices and buy on the website too. This takes so many steps out of emailing wholesale customers and sending sales sheets/wholesale packets, waiting and following up on orders, etc. - no more hassle. I especially love that you can set order minimums, like Minimum wholesale order must be $150 and the software totals the cart while shopping where people cannot check out until they meet the minimum. I also how you can set minimum and maximum order limits too like I want to make sure customers buy in dozens but can buy 6 of one scent and 6 of another scent. Customizing wholesale shipping and enable net terms too is heaven sent too!
The site is very user friendly and LOVE the customer service. They respond quickly and are super helpful. What more can I say this app is like have a sales rep and wholesale order manager all in one making running the business so much smoother! I highly recommend it!
Alef Bet Jewelry by Paula
This is a fabulous program. We did run into a few "issues" but the customer service was so good that I had no doubt in mind that this is where I wanted to stay and fix the issues. All have been fixed in a very timely manner and I am a very happy customer!
I have loved this app and was so glad to find it. However, somehow, it developed a glitch. A new customer was unable to log in to my store to place an order, and she reached out to me for help. I almost lost that customer and that order. Thankfully, she worked with me.
Clementine responded within 2 days and she blamed the whole thing on Shopify stating that they had changed their code. Shopify took a look at it, told me that there were no code changes and the Shopify guru was able to duplicate the numerous problems that I had discovered and reached out to the developer for help with.
I got a response within a day from Wholesale Gorilla, but he did not address the issue. I asked for help again with the issue that I was having a problem with and waited a week with no answer. I called Shopify tech support. We did more troubleshooting and the Shopify technician agreed that there were numerous issues.
He reached out to Wholesale Gorilla on my behalf and I waited another week. So far it has been crickets. Why does a successful company burn its happy customers? I don't have time to find another app, learn it, get up to speed on it and install it. The whole thing is VERY annoying.
The following was the text of my original 5-star review.
I wish that I had found this app first. It was truly everything that I wanted and needed. I wasted time and money with another Shopify app provider who promised things to me, jacked up the price which wasn't disclosed at the time that the promises were made and (not kept), then, basically, tied my website up into a knot. This was quick, easy and intuitive. Don't bother with a mess like that. Go here first.
I'm very sorry to hear about your experience. I checked our records and the support request that reportedly didn't receive a response was actually responded to 10 minutes after we received it, and the email from Shopify support was responded to within 2 hours of receiving it.
I also found a support thread from March 7th in which you were having issues receiving emails from our support address, can you confirm that a similar issue didn't happen and the messages weren't sent to your spam or another folder?
Our goal is to provide the best support on the Shopify app store, so I sincerely apologize that these emails seem not to have made it into your inbox. If you do find them please let us know so we can be sure to advise future customers who might have this issue. Thanks!
ZivaLash Eyelash Chronicles
I should have written this a lot time ago. The customer service is top of the line. They are responsive and will let you know if there are any conflicts with other apps. I messed up my theme with another application that did not allow a simple "uninstall". It caused my wholesale customers to not see their discounted page! OMG, I was screwed. I contacted the Wholesale Gorilla team and they were on it.
What I love the most:
Once customers signup - they can see their discounts right away.
You can change bulk discount offers on products - individually - not to a whole collection or store
The app manages discounts so you aren't giving away your store. It is "smart" to apply one discount and not combine them with other offers. FREAKING LOVE THIS APP
I am a heavy app user on my store. www.zivalash.com It really helps to find an app that helps the small business folks.
Regent Bond Inc
Not as seamless as you may think but the developers will help you integrate the app to your Shopify theme. It combines a lot of useful features into one neat app. Requires some knowledge of html, css and liquid if you want to make customization. Overall, it is a great app that is worth the cost.
Brilliant! Exactly what we need to run retail and wholesale without two inventories. This app replaced three others. Fast and easy set up and customer service. Love that you can hide products from retail customers. Highly recommend.
Wholesale Gorilla has helped me expand my business in a way that I never thought possible. I'm a one person operation and having wholesale customers have the ability to order directly from my website is incredible. This app legit has changed my business and I can't speak to how powerful it is!
This app helped me do a lot of stuff that other wholesale app weren't able to to do. The support team is amazing, they helped me through out the whole set up and answered my questions promptly. Highly recommend this app. Lots of features and really really good customer support!