For the price it's not worth it. There are other apps that offer everything this one does and more at half the price of even their lowest plan. I signed up for a pro plan and I still couldn't remove their logo from the review widgets on my website. I understand they want to advertise their business but I really don't want another brand all over my store.
I also kept running into issues with their Facebook integrations, and apparently even with a pro plan I'm only allowed to connect my social media to Facebook and Twitter. I don't know how much you need to pay to connect to Instagram and others...
Uploading reviews from other sources is impossible. They want you to put each review into their CSV file... which if anyone has ever messed with CSV it's time consuming to say the least and I have over 700 reviews to add. There's no way I have time for that.
They have some nice features, but like I said way overpriced considering other's offer the same package for way less. I had their lowest plan for $29 a month, they would only send out 50 review request emails (I pay $15 a month for unlimited with another company), I kept running into an error every time I tried to use their Facebook functions, I couldn't connect my other social media accounts, reviewers can't upload their own images to reviews (even with a pro plan!), importing reviews from other sources is impossible, and good luck trying to fine out how to contact support from your dashboard or the help page.
Thank you so much for taking the time to leave a review. We've recently spruced up our pricing model -- growth plans (up to 800 orders per month) range from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. You can learn more about pricing on our site. We reached out, feel free to get back to us if you'd like to chat. Thank you again for your feedback.
Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.
Thanks for taking the time to leave a review. We're sorry to hear about your experience. We've recently improved our support capacity -- our support agents are now available to all of our users 24/7. Additionally, you're always welcome to reach out to our Help Center directly at email@example.com and describe the issue there. Once again - thanks for sharing your feedback and helping us improve.
My Site Plan
Don't do it!! If only I had read all of the negative reviews before getting roped in. They now have me stuck in a $10k/yr contract and are trying to squeeze me for more money just because I have localized my international stores with the proper .ca .com.au .com.uk etc....I can get most of the features with other review companies such as stamped.io for under $100/month. I'll have to wait out my contract and then figure out how to get my reviews all transferred if possible. WHAT A HUGE MISTAKE!!
Life Proper Staging
The interface for this app is poorly designed and not easy for clients to work with. I've also had issues with being billed twice for one subscription and haven't received any answers from their support team to remedy the situation. Buyer beware -- there are plenty of review apps out there that function better than this one and offer MUCH better support & billing practices.
Thank you so much for taking the time to leave a review, we're sorry to hear about your experience. We've recently remodeled out interface, updated our billing system, and expanded the capacity of our support agents to be available to all of our users 24/7. If you'd like to get in touch to learn more, we'd be happy to help.
Skull & Bones, Inc.
Their sales team are way too aggressive and make promises they can't keep. reneged on a written contract we had in place.
Cycle of Fashion
This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.
A way too expensive and not worth it and definitely not worth the investment. I wish I elected Yotpo competitor, same price, and much much better customer service and all customer service is located in the USA.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker
BEAKS wild bird food
Yotpo now think they are entitled to the following data from your website
"This includes all order details for all time.
Yotpo Reviews - Product Reviews, Site Reviews, Photo Reviews will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents"
I really dont think so yotpo. Ill be switching so you dont get your hands on and collect my customers data thank you very much.
I was excited about this initially but not anymore. Their service response time is super slow....takes a number of days...for simple fixes...and that IS NOT how a business runs in this age of the digital world....may be because my service is free...but that's even worse....looking an alternative before my store gets traction! i could give a Minus 1 Star..if there was an option!