Yotpo Product & Photo Reviews

Yotpo Product & Photo Reviews

Free plan available
Rating (4.9)
5812 reviews
234 reviews
Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
234 reviews
Edited June 28, 2022

Quick help on Live Chat. Fantastic Customer Service from Rilu who helped me install widgets onto the site and integrate everything so smoothly. 11/10 customer service.

Harrison & Wild Co.
United Kingdom
Time spent using app: About 15 hours
Edited June 28, 2022

UPDATE: After leaving a bad review, they eventually fixed my issue. Still not sure if I can give it 5 stars yet. It is pricier than another review app that I've used on a different site, and I'm not sure which delivers better value, but this app has caused some frustrations, and their tech support was unable to help until I left a bad review. I've used this app for 9 months now I think. My biggest issue is that it's fairly expensive for basic features and the customer support or technical support is terrible. There have been some persistent issues regarding shopify 2.0 upgrades. Specifically there's a responsiveness issue that they just won't acknowledge, and so it's not getting fixed. I've seen others with the same problem. I would highly recommend looking at other review apps, comparing prices, and assume that this one is just not performing well recently.

United States
Time spent using app: About 1 year
June 9, 2022

I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.

Tern Bikes UK Store
United Kingdom
Time spent using app: About 12 hours
June 7, 2022

Great Support. I was assisted by Doner, who was very helpful and committed to helping resolve my installation issues. Highly recommended. Thank you Yotpo team!

Five Elements Natural Skincare
New Zealand
Time spent using app: Over 4 years
June 3, 2022

I found (after a lot of research in review/loyalty/sms combo) that going for YOTPO´s next best plan packs a lot of punch for the price compared to other premium alternatives if looked at as a whole. I do not, however like the yearly premium plan pricing option, hence 1 star removed. Yotpo also really shines with having integrations to almost anything . Which often becomes a bottle neck with other good alternatives. Last - the customer service team is unmatched. 24/7 support by really competent staff.

Time spent using app: 15 days
May 12, 2022

5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.

United States
Time spent using app: 9 months
May 12, 2022

Great customer service. The program is affordable and provides the value needed to reassure customers. I would like some better customization in the free option but it's free, so can't complain.

Knowledge Crate
United States
Time spent using app: 5 months
May 11, 2022

The app is a bit slow, but overall it does the work and has good features. I had an issue with the backend and it was quickly sorted out by Lemuel from Yotpo. Good customer service and fast problem resolution.

Soulfull Humans
Time spent using app: 7 months
May 7, 2022

I gave 4 stars because I have just installed and don't know how it works yet. But The customer service was awesome. Lemuel was very quick to help me install the app to my site. i am very grateful for the chat feature.!! Hopefully I can upgrade to the better plan sooner than later!! i think this will work out

United States
Time spent using app: 5 months
May 4, 2022

I haven't used the app yet, but while setting it up I had issues with the code automatically installing. Jeorge was a great help, he sent me pictures and a preview to see what the review widget look like since he had to manually do the code for me. Overall good customer service during my initial experience with Yotpo Reviews.

The Vybe Factory
United States
Time spent using app: 1 day