Overall the app is pretty good. I have to give it a 4 because product grouping isn't available unless you buy their premium plan which in my case would be $12k/year. This is something I'd highly recommend they change to lower plans as Shopify has a limited variation capability which means you might fall in our case of having to split the product by colors or sizes due to the number of high variation or more than 3 variations.

great support, couldn't integrate myself though. Handy for requesting reviews as customers tend not to do them autonomously.

i did not give this app a 5 star because it's not easy to find someone in support to help you without referring you to articles. For start ups, you might find that frustrating. Don't give up..This app really does have features start up need and that your customers will appreciate. I finally found someone to help

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.

New review:

After my previous review, I chatted with Yotpo. The features we would need as a small business are not there, however it's still a great service to get reviews and showcase them on the site. We use their review system to capture bunch of reviews from customers and the automation is seamless. Additionally, their reviews show up on google which helps cater to awareness.

Once our business does grow to be a medium, large, or enterprise I will definitely switch over to their annual plan.

Old review:

While this is an amazing app and convenient way to do reviews. Yotpo caters mostly to their annual customer and most of the important features are on the annual plan. Unfortunately, there is no way to get up to the annual plan until your store has above 250 orders a month....

The product is good - just sometimes doesn't do what is expected so needed customer support to help - but my goodness their customer support is GREAT! So it's really all good.

We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.

There was a technical issue over the weekend but the team was really fast at getting back to me and turned the situation around. The service won me over, and I would continue using the app as we scale.

Liked the app. Customer support is out of standard. Design was sleek. Just was too expensive compared to others.

I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.