Reviews (350)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, allowing easy linking of survey data with customer records. It supports various survey types and offers extensive customization, fast performance, and detailed analytics for valuable insights. The support team is noted for their responsiveness and helpfulness. Additionally, its cost-effectiveness and features like AI summaries and complex survey logic are particularly appreciated for enhancing business operations and customer engagement.

May 16, 2023

Very useful insights :) We like especially the automatic analysis of the answers. Also the customer support has been very helpful and kind.

Medi Know
Germany
8 months using the app
January 4, 2023

Measure what visitors (customers and not) think, about basically anything you want!

This is a very useful app, with plenty of control as to what is asked, how frequently, and how (email, site widget, etc). It has a sensible configuration process where you create and order the questions, which is highly customizable. Ask for yes/no, +/-, multiple choice, long and short answer, responses. It's good to gather info!

Very good, responsive support (I had a Q or two that wasn't covered in their FAQ).

Buck's Spices and Herbal Apothecary
United States
8 months using the app
October 31, 2022

I had some questions I needed help with and the founder jumped on a Zoom and helped me out and even made some custom changes to the app for me!

SmileMail
United States
8 months using the app
December 15, 2022

Zigpoll is a fantastic tool for anyone navigating eCommerce and their brand into the turmoils of the first few months. Getting to product-market fit can be exhausting, and customer surveys are a great way to eliminate a lot of the guesswork by getting real feedback from real people exploring what you've created. The interface is fantastic, with seamless integrations, and Jason has been of great help in getting us started.

Simpler Ways
United States
8 months using the app
November 15, 2023

Comprehensive functionality, very flexible. User interface is very well designed. Great customer support too!

Esspero
United Kingdom
7 months using the app
November 8, 2023

Thank you Jason for your kindness today and for promptly fixing a minor issue I had with my survey widget. I love this app and was so happy that you saved the day right when I needed it for my store!

Gifts In Trend
Australia
7 months using the app
October 15, 2020

Awesome app. Awesome Team. Awesome Support. Fairly simple to use.One of my other apps was conflicting with the exit intent popups and the team was prompt to respond and fix that for me. Keep up the good work. Kudos !!

UltShult
India
7 months using the app
July 31, 2023

Justin has been extremely helpful and knowledgeable. I highly recommend Zigpoll for your survey building platform!

Quoise
United States
7 months using the app
July 24, 2023

Easy to set-up, fairly customizable, does everything we need it to do and nothing we don't. I've only had to reach out to customer support a few times (due to my own ignorance) but each time has been a more than pleasant experience. Great job guys!

Authenticity50
United States
7 months using the app
September 15, 2020

ZigPoll goes WAY above and beyond expectations!!!! I've never experienced anything like it. He is lightning FAST in solving problems, coming up with solutions and helping me achieve my business goals. I didn't even realize I needed this tool until he helped me implement it for a particular experiment I'm conducting. Needless to say, I'm SOLD!!!!!

ArtAtAfrica
South Africa
6 months using the app