Reviews (468)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for collecting customer feedback through customizable surveys, including post-purchase and exit intent options. They praise its easy setup, user-friendly interface, and seamless Shopify integration. The support team is noted for its responsiveness and willingness to implement feature requests. This app is recommended for its ability to enhance marketing strategies and product development with actionable insights.
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So far so good, we had trouble setting it up but their helpdesk help resolved the issue efficiently.
Very good app with great support
A great app with a wide variety of features for creating surveys.
The support team is incredibly responsive — they answer quickly and always go the extra mile to help. Their personal, human approach truly stands out, and in my opinion, that's what makes all the difference.
Highly recommended if you’re looking for flexibility, reliability, and real support you can count on.
Very nice and kind support, app is good
Honestly, Zigpolls the only post-purchase survey tool we'd ever use. Jason is always available to help us out. Incredible product!
I needed a post purchase survey. I’m not technical at all so asked support for help. An almost immediate response by Jason and it’s all set up! 10/10 for customer support with this company. Thank you.
Update: Nov 2025, I had an issue with my store, (no fault of the app itself) and again Jason has gone above and beyond to fix my issue. The support that comes with this app is second to none! So happy I chose Zigpoll. Thank you very much.
100% recommend this app!!! We've been having it for a couple years and its works great. So many templates and customizations available. Their customer is GREAT. They are always happy to help and get back to you quick. Jason has been a great help to us.
This app is fantastic. We find that at least a third of our users constantly answer our checkout survey and provide us with really valuable feedback. App is easy to use and if you have an issue, support responds really quickly. Highly recommend (I use it on 3 different Shopify sites)
Awesome, very helpful. We use it mainly for post-purchase surveys on the thank you page ("how did you hear about us", "why did you buy product XYZ") and overall purchase satisfaction sent automatically via email ("how satisfied are you with your recent purchase"). It's reasonably easy to use but most of all, it's just really reliable and versatile. We made some of our core business decisions based on the survey results we received through this app.
Oh and the founder Jason is just awesome! He helped me every time I had a question with in-depth support.
I recently installed this app and have been so impressed, not only with the great support, but also with the data I’m able to get from site visitors (post purchase or if they’re just leaving the site without a purchase) and understanding why/what drives their actions. I’m excited to learn more about what my customers really want! Thanks Jason & team :)