Reviews (391)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy, no-code setup and customizable surveys tailored to specific needs. It integrates smoothly with Shopify, enhancing data management by linking surveys to customer records and orders. The app offers various survey formats and templates, fast performance, and responsive customer support. Merchants value the actionable insights from its analytics features, finding it cost-effective and supportive of multiple languages for global use.

October 11, 2024

Very good app, and great customer service

Misia Mae
United Kingdom
About 1 month using the app
September 27, 2024

Great app! Highly recommend! We get great feedback and it helps us find out how they got to our website when the analytics don't quite catch it. Has been a key metric of ours. We actually use this on both of our brands websites (fineusatrading.com and cranewellness.co) and it has been perfect. Easy to use. Great customer service. It's a no brainer for any e-commerce CPG brand!

Crane Wellness
United States
7 months using the app
October 11, 2024

Super easy to set up and use the surveys with a huge variety of templates to choose from. If you get stuck their support team responds very quickly and will help you through the issue too. I would highly recommend this app if you want to add surveys to your site!

Play and Talk
United States
25 days using the app
October 17, 2024

Best survey app in the Shopify store! Thank you for your great app and customer service.

zeroLabs
Germany
7 days using the app
October 15, 2024

I’ve been using this survey tool on Shopify to gather customer feedback, and it's been a total game-changer! The flexibility it offers is unmatched—you can build surveys from scratch or use templates, and it's incredibly easy to input them anywhere in your store. Whether you want a quick poll, open-ended questions, star ratings, or more complex surveys, this platform has you covered. The possibilities feel endless!

The variety of question formats is a huge plus—I've used everything from simple yes/no polls to detailed customer feedback forms, and I love that I can tailor different surveys to different pages of my store. It makes collecting feedback super targeted and effective. Honestly, I can't even list all the amazing features in one review.

The customer service is also top-tier! The owner personally reached out to ask if I had any questions and went above and beyond to help me with a few areas I was confused about. Their quick response and hands-on support made the whole experience even better.

Trendds
United Kingdom
4 days using the app
September 18, 2024

Very easy to implement. Interface is intuitive. The insight report for open answers really save a lot of time. Only request for exit poll is if there is an accurate way to catch when a customer is leaving without purchasing. But this app is highly recommended!

Babysense Japan
Japan
4 months using the app
September 25, 2024

We tested most of the similar offerings in the Shopify App Store for a several page customer feedback survey and eventually decided on Zigpoll for our solution. Jason, the founder, was invaluable in the process of helping set it up for our needs and responsive to our feedback about one or two of the current features. Replies went above and beyond what one would has come expect from support these days and that means a lot to us. We will continue to use Zigpoll for our future customer outreach campaigns and recommend it highly for others just starting out with similar enhancements to their sites.

99Diecast
United States
About 1 month using the app
September 16, 2024

Great app, easy to use and perfect support. We are using it for several markets, only thing to improve here might be the translations which need to be set up for each survey again. Also sometimes it's not the most intuitive design, but in the end we manage to set everything up as we would like to and Jason is very helpful and gives quick support. Definitely one of our favorite Shopify apps.

Melvin & Hamilton
France
3 months using the app
September 20, 2024

This is a very productive app! Takes a little getting familiar with it, then works like a charm. The support is out of this world. I would recommend it to everyone. I have not found any other apps that can do what Zigpoll does.

Russell Watergardens & Koi
United States
About 2 months using the app
September 13, 2024

Feature rich application with great support if you need it!

LoveMyTime
New Zealand
4 months using the app