Reviews (392)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy, no-code setup and customizable surveys tailored to specific needs. It integrates smoothly with Shopify, enhancing data management by linking surveys to customer records and orders. The app offers various survey formats and templates, fast performance, and responsive customer support. Merchants value the actionable insights from its analytics features, finding it cost-effective and supportive of multiple languages for global use.

August 20, 2024

We recently integrated Zigpoll into our Shopify store, and it's been a pretty fantastic experience. The software is very customisable, and very easy to tailor to our needs. Installation was a breeze, and it integrates seamlessly with our Shopify, which allowed us to quickly launch our surveys.

The user interface is a bit old-school in design (currently), but very intuitive. This makes it easy to create surveys and option flows. The output graphs and data are in easy formats too. The simplicity in design makes it quite simple to use and understand, even when working with complicated survey options.

A real standout for us, was our support experience, which has been outstanding. Whenever we reached out with queries, the team responded almost immediately, and resolved any questions, with speed and efficiency. Their dedication to customer service really endeared us to using their solution.

Overall, Zigpoll has been a great tool, with minimal hassle. We highly recommend it to other Shopify store owners looking for a great survey app that works well with Shopify.

LubeShop
South Africa
25 days using the app
September 8, 2024

I have been using Zigpoll for a while now, and it's amazing, it works just as you hope it to, and there are loads of useful features while still being simple to use. I can see a lot of work has gone into it.
And the support is first class, what more can you ask for?!?

Mr. Inappropriate
United Kingdom
6 days using the app
October 2, 2024

Works great. Jason from their support team was awesome, he helped me configure my survey exactly how I needed it.

Starburst Goodies
United States
2 days using the app
September 30, 2024

The app is super easy to use. Also when i found a bug, they resolved the issue within a few hours. Perfect customer support!

HKCC Mall
United States
1 day using the app
October 11, 2024

Very good app, and great customer service

Misia Mae
United Kingdom
About 1 month using the app
September 13, 2024

Feature rich application with great support if you need it!

LoveMyTime
New Zealand
4 months using the app
July 14, 2024

Zigpoll is incredible, they always keep you updated with statistics of your polls which helps you think of creative solutions for your business, plus Jason was able to personally help me with a feature request called an action slide which allows for a person to first open up a link within the poll before proceeding to the next slide. Thanks a lot, this product is amazing!

AI Music Service
United States
10 months using the app
August 8, 2024

Pretty great. Works as intended. Fast support if needed.

Been using it on 3 stores.

Myextensions.dk
Denmark
Over 1 year using the app
Edited December 20, 2024

** Update Dec 2024 **

Zigpoll is easy to use and we get fantastic customer support. I've gotten quick responses and help. You can't get any better than that.

Thank you, Jason!

*** Original review from Summer 2024 ***

SUPER THRILLED!!! Great app + incredible customer support.

As a small business owner getting ready for a 2-day shopping event, this was exactly what I needed to set up a sweepstakes campaign. I needed that was easy to "turn on" and did not require any coding/changes to my custom Shopify theme.

Jason (the founder) emailed me after my download and offered to answer any questions. The next day, he hopped on a zoom call to help me out. I'm thrilled with how it went. I got help FAST and now my day has gone from stress-level 8 to stress-level 3.

I'm starting on the free plan and testing out various flows. I love that all features are available (rather than blocked by hefty pricing tiers). There's lots to love about Zigpoll.

THANK YOU!

CALIFORNICA, LLC
United States
7 months using the app
July 25, 2024

Been using this app for about 3 months now and I really like it. It's easy to use, you can set up surveys easily, set up rules for who to show it to easily and the customer service has been great. I would recommend trying it for a great post-purchase survey to learn more about who is shopping with you.

Kerrits Equestrian Apparel
United States
4 months using the app