17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,000)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.

August 15, 2022

Wonderful app, and the support is quick and professional, they always willing to sovle the problems! My customers can track orders in my store, love this function

DISANGNI
China
Over 1 year using the app
17TRACK replied August 15, 2022

Hi, DISANGNI Team!

Thank you for choosing 17TRACK!🤩

"My customers can track orders in my store, love this function" Yes, by adding a tracking page to your store, your customers can track their packages themselves, which greatly reduces your customer service workload!

We hope our app and support team services will bring you a better experience in the future!😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!

Best regards,
17TRACK

March 12, 2024

Great designed app, easy to use for now but i have an issue with the URL, i want to change it, i did it on shopify but can't confirm on app.

Hominus Denim
France
8 months using the app
17TRACK replied April 3, 2024

Dear Customer,

We apologize for the late response, Upon check we talked in online chat, your issue already fixed.

We sorry that it took a long time to solve your issue. We would like to know if there are still problems? Is the tracking URL able to be changed normally? If you still have problems, please feel free to contact us.

We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with.

Looking forward to your response!

Best Regards
17TRACK Team

June 13, 2022

This is Best app ever :) They customer service is awesome. I used black theme on my website and they help me change the color of that tracking app text. It is way too dark but now its white.
I like overall this app very much. Messages that it send to my customer after shipping is nice service.
App seems to work very well.

Alfa-Jewelry
Finland
Over 1 year using the app
17TRACK replied June 13, 2022

Hi Alfa-Jewelry,

Thank you so much for sharing your feedback!

“They customer service is awesome. I used black theme on my website and they help me change the color of that tracking app text. It is way too dark but now its white.” We are so glad that our team's actions have resulted in a satisfied user!You are our valuable user, we are pleasure to provide our help for you.

"I like overall this app very much. Messages that it send to my customer after shipping is nice service." Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

April 24, 2023

Very good customer service and love how they have a buyer protection!! This app far exceeds other tracking apps I have used in the past.

The Infant Shop
United States
Over 1 year using the app
17TRACK replied May 9, 2023

Thank you so much for being our valuable user!❤️
Indeed, offering Buyer Protection earns customer's trust and loyalty, and will
protect orders against loss, damage, and delay, eliminate shipping-related customer complaints, and turn late deliveries into repeat customers.
We are glad that you like it, and if you need any help, just leave us a message.

Best regards,
17TRACK team

Edited May 20, 2024

Easy to use, very good for tracking.

travbuddy
Germany
27 days using the app
January 17, 2022

Works great and is easy to install. However I wish there were more options to customize the tracking page button. I managed to change the color but had to change the code. I would also love to edit the button style to match my website inside the 17track dashboard.

Cube Deer
Ireland
Over 1 year using the app
17TRACK replied January 18, 2022

Thanks for sharing your valuable feedback and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

Your requirements are already in our planning. Our app will be updated in the near future to serve you better.

If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.

Regards,
Team 17TRACK

November 1, 2022

这个插件非常不错,确实很简单易 上手,推荐推荐!!这个插件非常不错,确实很简单易 上手,推荐推荐!!这个插件非常不错,确实很简单易 上手,推荐推荐!!这个插件非常不错,确实很简单易 上手,推荐推荐!!

MOREWARMTH
Hong Kong SAR
Over 1 year using the app
17TRACK replied November 2, 2022

亲爱的用户朋友! 您好!

感谢您对17TRACK的支持并给予了五星好评,当17TRACK得到您的肯定时,是我们最开心的时刻!

若使用过程中遇到任何问题,请随时与我们联系。❤️
我们时刻准备着为您服务!

再一次感谢您对17TRACK的支持和认可!❤️

17TRACK

April 19, 2023

i recommednd it for anybody who have online store it’s so really good. Thanks guys , good support service

Fern & Flora's
Egypt
Over 1 year using the app
17TRACK replied April 21, 2023

Dear Friend,
Thank you for your positive comments and feedback. Your encouragement will keep us moving forward and constantly improving our service. You are our valuable user! We are committed to providing our help and service to you!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

September 6, 2022

I love this app! Customer Support is also so nice and helps you out with everything, :) I highly recommend!

TRUE TRENDS
Germany
Over 1 year using the app
17TRACK replied September 7, 2022

Dear TRUE TRENDS Team,

We are so pleased to get your recommendation because our APP and Customer Service make you satisfied!❤️

Hope our APP and Customer Service will bring you a better experience in the future! ❤️

Please do not hesitate to contact us with any feedback, we will help you as always! ❤️❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

August 9, 2022

fantastic customer service!! the team was very helpful with setting up tracking for my store!! will use for all fulfillment needs!

Personalized Pets
United States
Over 1 year using the app
17TRACK replied August 9, 2022

Hi, Personalized Pets Team!

Thank you for giving us such a high rating!🤩

We are happy to learn that you are satisfied with the services of our team!🥰You are our valued user and we are committed to providing you with better assistance and service! 🥰

Your satisfaction is our motivation, we will try our best to create the APP that makes users more satisfied! 💪 Let us look forward to the future together! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK