Reviews (3,672)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

August 10, 2022

Great app, with great support, I highly recommend it, they also have a lot of customizations, and great e-mail templates that they send to customers!

alonsomarketplace
United States
9 months using the app
17TRACK replied August 10, 2022

Hi, alonsomarketplaceTeam!

"Great app, with great support, I highly recommend it" Thank you for recommending us so highly!🤩

"they also have a lot of customizations, and great e-mail templates that they send to customers!" Glad to know that you are satisfied with this feature! And hope our app will bring you a better experience in the future! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!

Best regards,
17TRACK

September 8, 2023

Yes I recommend it

iInnovate Store
Italy
9 months using the app
May 30, 2023

我非常推荐17TRACK Order。作为一位职业卖家,我经常需要在全球范围内发送商品,并且需要及时了解订单的状态。使用17TRACK Order,我可以轻松地跟踪我的国际订单并获得准确和实时的信息。

该平台的用户界面非常简洁明了,易于操作。只需输入您的订单号或跟踪号码即可查看最新的订单状态和更新。更重要的是,该网站提供了各种语言版本。

Neutriherbs
China
9 months using the app
17TRACK replied June 4, 2023

您好,感谢您对17TRACK长久以来的支持!
17TRACK Shopify App致力于为各位商家提供更便捷的管理和更精确有效的数据,使用自动化的查询和同步帮助您和您的团队省时省力。
我们将持续为您提供更好的服务。如有任何需要帮助的情况,请随时联系我们,我们会全力协助。

祝好,
17TRACK 团队

January 21, 2022

This app is very professional. It provides accurate tracking information for me and my customers. Reduced workload for our customer service team. It is highly recommended for sellers to use it.

MRAoutwear
China
9 months using the app
17TRACK replied January 21, 2022

Thank you for your valuable feedback.

Thank you for liking our tracking feature, do you have any suggestions for other features?
We welcome any suggestions for the app to help us improve and optimize.
If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.
Kind regards,
17TRACK

January 21, 2022

Great!!!Email notifications are sent for free after the upgrade. 17track will automatically send emails to my customers to tell them where the packages are, which is very worry-free.

Wintolife
Hong Kong SAR
9 months using the app
17TRACK replied January 24, 2022

Thank you for your valuable feedback.

Thank you for liking our notification feature, do you have any suggestions for other features?
We welcome any suggestions for the app to help us improve and optimize.
If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.
Kind regards,
17TRACK

March 22, 2024

Excellent tracking and shipping app

AOPUR
Spain
3 minutes using the app
January 16, 2023

Works well and looks professional.
To remove the logo you need to leave a review. However I have been using this for a while and it works well for keeping track over multiple different carriers going to different countries. I have not used the push feature to Paypal as I am skeptical, however I may consider it in the future.

Twenty Two Tuning
United Kingdom
9 months using the app
17TRACK replied January 18, 2023

Dear Friend,

Surprisingly! You have been our user for 9 months!
Thank you so much for your continued support and trust!❤️
17TRACK supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.
And, We partner with 1500+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

January 7, 2022

This app provides a 1st class post-ship experience and encourages additional sales after ordering. Perfect!!!

MySweetLeg
France
9 months using the app
17TRACK replied January 13, 2022

Thank you for your valuable feedback.
We are committed to providing the best tracking experience for sellers. We also provide a free template email function to support sellers to send emails to promote sales.
If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.

Regards,
Team 17TRACK

August 31, 2023

Easy to use and implement! Quick and responsive customer service!

TheraDetox
Canada
9 months using the app
July 31, 2023

Super easy to integrate and customise! It looks really pro and will provide an excellent experience for my customers! I thought this would be one of the hardest parts of setting up my store, but 17Track has made it hassle-free!

Chiara Luna
United Kingdom
9 months using the app