Reviews (258)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this integration as seamless and reliable, with easy setup even for non‑technical merchants. They highlight powerful behavior‑based automations and segmentation that drive measurable revenue, especially from abandoned cart and post‑purchase flows. Dynamic product insertion and CRM‑like features (site tracking, chat, landing pages, forms) are praised. Many say it “pays for itself,” citing strong deliverability, solid analytics, and responsive, hands‑on support.
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STAY AWAY FROM ActiveCampaign!!! I was a customer for over 3 years. Let me tell you this is a weak product from a bloated company that does not care about their customers. It is extremely hard to cancel your account and they use all the tricks in the book to take advantage of customers and hide behind fine print policies. This product costs waaaaaaay too much for what they can do. It was ok when there weren't many other options for email but now you are just flushing your $$$ down the drain. I was finally able to cancel and now am just using shopify email which has pretty much all the same features and automation that is FREE. It is ridiculous these guys are still in business. Don't waste your money on ActiveCampaign. It's like climbing on a sinking ship that doesn't have any life rafts.
I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming.
Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.
Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback.
I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users.
If there is anything else about your experience you would like to discuss, I am happy to chat.
We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.
This software is amazing.
Since moving over from MailChimp, we have had some Great success.
And the CRM is very helpful as well.
I used this app to help integrate my store and ActiveCampaign together & was super simple to set up.
The more we use automation, the smarter is our job! Don't work hard anymore, but easier thanks to AC
This is a great app! We been using shopify for many years and this really helps further the business.
Integration works very well. It takes all the customer information I need to create the automations...
We are using the AC app since 2 yrs, it works perfectly and allow us to automate all funnel strategy.
This app helps me with integrating through emails that have ordered through our shopify store. Love it!
