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I really enjoy ActiveCampaign. The customer support is excellent and so are the tutorial videos and training they offer
We use this as our main CRM tool. We are able to segment our entire customer list based on what the customer does. for instance, if they buy certain coupon codes, discounts, upsells, down sells. If you keep all this data about the customer by tagging them, you can really tell a lot about the customers' behaviors and market to them the way they like. It's better sales for you and less annoying to the customers.
I'm sad to say: the "deep integration" with Shopify doesn't work. I did 1:1's, classes, everything - in a year on the $300/mo plan, I couldn't get one bit of Shopify data to come across. That makes Active Campaign not useful as a CRM for us. I invested a lot of time, and $3,500, to get it set up. And it just didn't work.
Thank you for taking the time to share this feedback. We're sincerely sorry about the challenges that you have been experiencing. A member of our team will be reaching out to you via email shortly about helping you resolve this. We appreciate your patience!
- Your friends at ActiveCampaign
Our sales team use this app when looks for the lead information and shopping behavior in our store. Is very user friendly and Shopify and Active Campaign works very well together. Help us to make campaigns related with shopping interests of our leads. We totally recommend it.
It helps my business a lot! I'm improving my strategy to make it grow more! I used others mail softwares, but no one is as good as active campaign