ActiveCampaign Email Marketing , 391 reviews

Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
January 25, 2021

Very bad. Abd. Cart is not working and customer service is very slow. I have also tried to contact an account with many contacts and they do respond quickly.

Painting Expert
Time spent using app: About 1 month
ActiveCampaign replied February 3, 2021

Hey there, thank you for taking the time to leave this review, and apologies for the trouble you're experiencing! It looks like your issue is being investigated by the Technical team, and they will continue to work until your issue is resolved. Please feel free to reply to the email thread with any additional questions!

January 25, 2021

Active Campaign has been really helpful to get automations and customer journeys up and running! Our account manager is so helpful with any question that we have--and she provides ideas/recommendations to get the most out of Active Campaign.

United States
Time spent using app: Almost 2 years
January 25, 2021

Applicazione ottima, io la uso per tutte le automazioni del negozio shopify, anche per il carrello abbandonato. fino ad ora sono contento di come funziona

Fabbrica Magia
Time spent using app: Over 1 year
Edited January 25, 2021

We offer products at wholesale so require forms and account approval. It's been really easy with AC!

Tamara's Sugar UK & Ireland
United Kingdom
Time spent using app: Over 1 year
January 23, 2021

Easy to install, very powerful backend that has so much customization ability. Looking forward to getting to know more of the functions and automating our client experience.

Paradise Valley Supply Co.
Time spent using app: 6 months
January 22, 2021

This app is super helpful in figuring out automations. I felt like I was having to do a TON of back and forth figuring things out and it made it much more simple.

United States
Time spent using app: 11 months
January 21, 2021

- variety of filter, segmentation, etc. for automatizations
- very complete related to marketing automatization + CRM (the CRM I havent checked yet)
- onboarding and other premium options to have 1 on 1 sessions and support Contra:
- it would be nice to set basic colors, fonts, currency, language, etc. for all the templates (language because in my case it would be nice to have the interface in english, but emails in spanish), as this is not available it cost extra time
- the onboarding could be a little more proactive from ActiveCampaign to give more suggestions, best practices etc. - the page is loading quite slow, I dont know if this is a problem right now (the last weeks) or since ever

Time spent using app: 2 months
Edited January 17, 2021

I love using Active Campaign - it's robust and does what I need to, along with tons more that I haven't explored. The one on one customer service calls are awesome. However, I have spent tons of time with people on their chat and haven't always gotten the right answer. The best platform I have used so far.

House of Plume
United States
Time spent using app: Over 2 years
January 17, 2021

I have used the newsletter and automations aspects of AC and can say I am thoroughly happy about the outcome. I haven't used the CRM yet, so can't review that. The only reason that this review is 4 stars and not 5 stars is that there was an issue (that actually manifested itself twice) between Shopify and AC with my newsletter sign-ups not receiving my automation. AC was very helpful with support as was Shopify, and the issue got sorted out quickly.
United States
Time spent using app: About 1 year
January 15, 2021

We use the software mainly to send out informative emails, haven't much done the automatic part yet. The reach of the emails is good (won't go to spam like in some platforms).

Time spent using app: Over 3 years