AdRoll Marketing & Advertising
Ads on Google, Facebook, Instagram & TikTok + Unlimited Email
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Popular with businesses in the United States
App highlights
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Up-to-date tech: works with the latest themes
Reviews
Boss Lux Fashion
I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.
Developer reply
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations and the Shopify integration disconnected automatically.
We have investigated your account and emailed you back, the tracking code is up and firing under the website associated with your AdRoll's account. In case of any questions, do you mind replying back to the email? I'll be happy to assist you further.
Also, if you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Cheers,
RARE.
Today is my first day on AdRoll and I contacted chat support with some quick questions that I had. Gary O. went above and beyond answering my questions and making sure that I was set up for success down the road.
Mycle Bikes
The use of UTMs and Ad Library can be a bit confusing when setting up. However, customer support is fantastic and will help you with everything
Gardenesque
Great app, great results and very helpful customer service. A welcome addition to our digital marketing strategy
BePure Wellness
Good customer service, shout out to Rishiraj for helping me set up my integration quickly and easily :)
Davipro
I'm very appreciate this app, easy to install as well as the great customer service. Special thank to Uday K, he is very knowledgeable and have an awesome customer representative skill.
Reparex Australia - Grey Hair Treatment
AdRoll can really do some heavy lifting for your campaign. However, sometimes you might be unsure about a few things, so I reached out for help and within minutes I was connected to Sannidhi. He was very knowledgeable and also very supportive to answer my questions. Exchanges of the screenshots were also very helpful. For me it's extremely important to have that quick and accurate customer service. Saying that, it's also very rare to find it with other companies. That's why Adroll deserves a 5 stars rating.
JS Dental Lab
The support staff is very helpful and knowledgeable!
The staff was able to troubleshoot and provide optimizing actions.
Kayagi Pillows
Super easy to use and fantastic customer service. Perfect for people who don't know anything about marketing like me.
Canvas Art Co
Very easy to install, had a question and help desk quickly and correctly gave me the right advice, so support looks solid as well!