Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

February 24, 2017

The AdRoll team created my ads and had me up and running same day during a busy holiday season. Since starting re-targeting ads in Nov 2016, I have had a 2.3X return on investment with AdRoll. It's a no-brainer for any small or large business.

Shahla Karimi
United States
About 4 years using the app
October 4, 2022

Tatiana was amazing and helpful. Now hoping it converts! The implementation was smooth, and I'm hopeful sales follow.

Tupelo Goods
United States
About 4 years using the app
Edited July 13, 2020

AdRoll is a great platform to extend your reach online and we mainly have used the retargeting portion of their platform. We really like our account manager and have seen very positive ROI figures (3x - 5x in the most conservative estimates, 10x - 15x in the more generous ones) from our spend. For the most part it's pretty hands off for a smaller team like ours and we appreciate all the support we get on the backend from them.

Gopurepressure
United States
Almost 4 years using the app
June 15, 2023

We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.

Farmhouse Pottery
United States
Almost 4 years using the app
AdRoll replied August 2, 2023

Hi there,

We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations.

Providing excellent exceptional customer experiences is at the core of what we do. Please reach out to us if you have any queries, we'd be happy to assist.

Once again, thank you for choosing us and for being a valued customer. We continue providing you with the same level of excellent support.

Cheers!
Rohini

September 20, 2021

The support staff is very helpful and knowledgeable!
The staff was able to troubleshoot and provide optimizing actions.

JS Dental Lab
United States
Almost 4 years using the app
October 28, 2020

The AdRoll team has been amazing to work with. I didn't have time to fully manage and set up my ad campaigns so it's been great to have someone review and provide feedback on a regular basis.

Filthy Casual Co.
Canada
Almost 4 years using the app
March 27, 2023

quick response from the team, good results from the platform. just signed for the advanced package so the expectations are high.

Capucinne
Slovenia
Almost 4 years using the app
October 31, 2017

It's a little confusing at times, but the customer service is excellent! And I'm quite happy with my ROI.

Nici6796
United States
Over 3 years using the app
September 13, 2016

https://luca-chiara.myshopify.com absolutely love this app... So easy to use. Their team is so great at helping you create amazing ads, takes mins to post them and the results solid. All around very very pleased!

Luca Chiara
United States
Over 3 years using the app
October 29, 2020

The adroll app has been a very easy integration for us. We have been with adroll for a few years now, and have had some amazing results. I Highly recommend this app and their services.

Total Ink Solutions
United States
Over 3 years using the app