AdRoll Marketing & Advertising

Ads on Google, Facebook, Instagram & TikTok + Unlimited Email

Shopify app insights
  • Popular with businesses in the United States

Free plan available. 30-day free trial. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 17% of ratings are 1 stars

Filter and sort reviews

71 - 80 of 385 reviews

Boss Lux Fashion

Location United States
Time spent using app About 2 hours

I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.

Developer reply

September 27, 2021

Hello there,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations and the Shopify integration disconnected automatically.

We have investigated your account and emailed you back, the tracking code is up and firing under the website associated with your AdRoll's account. In case of any questions, do you mind replying back to the email? I'll be happy to assist you further.

Also, if you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Cheers,

RARE.

Location United States
Time spent using app 7 months

Today is my first day on AdRoll and I contacted chat support with some quick questions that I had. Gary O. went above and beyond answering my questions and making sure that I was set up for success down the road.

Mycle Bikes

Location United Kingdom
Time spent using app 10 months

The use of UTMs and Ad Library can be a bit confusing when setting up. However, customer support is fantastic and will help you with everything

Gardenesque

Location United Kingdom
Time spent using app Almost 2 years

Great app, great results and very helpful customer service. A welcome addition to our digital marketing strategy

BePure Wellness

Location New Zealand
Time spent using app 8 months

Good customer service, shout out to Rishiraj for helping me set up my integration quickly and easily :)

Davipro

Location United States
Time spent using app 17 days

I'm very appreciate this app, easy to install as well as the great customer service. Special thank to Uday K, he is very knowledgeable and have an awesome customer representative skill.

Reparex Australia - Grey Hair Treatment

Location Australia
Time spent using app Almost 2 years

AdRoll can really do some heavy lifting for your campaign. However, sometimes you might be unsure about a few things, so I reached out for help and within minutes I was connected to Sannidhi. He was very knowledgeable and also very supportive to answer my questions. Exchanges of the screenshots were also very helpful. For me it's extremely important to have that quick and accurate customer service. Saying that, it's also very rare to find it with other companies. That's why Adroll deserves a 5 stars rating.

JS Dental Lab

Location United States
Time spent using app About 1 year

The support staff is very helpful and knowledgeable!
The staff was able to troubleshoot and provide optimizing actions.

Kayagi Pillows

Location United States
Time spent using app About 1 month

Super easy to use and fantastic customer service. Perfect for people who don't know anything about marketing like me.

Canvas Art Co

Location Australia
Time spent using app 7 months

Very easy to install, had a question and help desk quickly and correctly gave me the right advice, so support looks solid as well!