Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive features, including real-time tracking and instant notifications. It integrates smoothly with Shopify, offering valuable insights to optimize shipping strategies. Merchants appreciate the unified dashboard for all shipments and live order tracking. The customer support team is often praised for their promptness and expertise. The app's excellent integration with other apps is also noted, making it a crucial tool for e-commerce.

Edited May 12, 2016

I love aftership. The things i think need to be improved:
1. Contact with customer
2. The unstable conexion w/ store (Mine disconnected i few times)

Things i like about it
1. Everything
2. Very useful

If you're reading this, this tool is essential for your e-commerce.

Limamelao
Brazil
Almost 2 years using the app
March 5, 2014

This application was easy to setup and install. I would recommend it to anyone looking for a great way to keep track of their shipping needs. Thanks for making this available!

Crackling Candles
United States
24 days using the app
June 5, 2017

Love it! Helped me automate everything!

Evsland
United States
24 days using the app
January 9, 2017

Awesome app for anyone who wants to provide a great service to their customers. www.boardwalkshop.co

Michael Taylor Store
United States
24 days using the app
August 4, 2017

The best tracking site you can get. A lot of great options.

Barknfur
Israel
24 days using the app
May 19, 2017

Great app! Would be 5 stars if translation was possible :)

Headsets Sons
Belgium
About 1 year using the app
May 30, 2022

Disgustingly expensive app for what it does.
It's a necessity for my business for the delivery triggers to Klaviyo, but this is all I use it for. If I didn't use it for this I would continue using something far cheaper.

PlayPaw
Australia
About 2 years using the app
AfterShip & Automizely replied May 30, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over the email so that we can help you with Klaviyo and Price plans to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Ankush Kumar
Team AfterShip

January 11, 2022

Just onboarding with Aftership. The customer service was friendly and really easy to work with. Thank you Ankush

Wheelchairs Oasis
United States
About 1 year using the app
AfterShip & Automizely replied January 11, 2022

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip

Edited September 18, 2016

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

Yourturnkeystore 243
Canada
24 days using the app
Edited April 14, 2023

I never get disappoint from the team . Every time I got complete solution with nice gesture which is make me much obliged and happy !

BL Lashes
South Korea
24 days using the app