Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its simplicity, valuable functionality, and ease of use. It integrates well with various themes and boosts sales by alerting customers about restocked items. Many appreciate its intuitive interface, customization features, and the valuable customer preference data it provides. It's seen as essential for boosting ROI. The support team is often praised for their quick and effective problem-solving.

October 15, 2021

We've used the cheapest and second cheapest tiers. It's been great - it's easy for customers to sign up to get information when we're back in stock, the emails go out the second we get more stock in, and we've been able to easily capture most of those sales.

Silver Knights Chess
United States
About 1 month using the app
January 24, 2015

CON: This app is pretty cool...but honestly, it's expensive. I hate the idea of paying $40 a month for 500 out of stock notifications. For 40 bucks it should at least be unlimited. The Back in Stock monthly fee is almost half what I pay monthly for my entire Shopify platform. It's a great app buy why is it so costly to perform an automated, relay task.

PROS: It's easy to install and modify. Looks great.

The Wrap Life
United States
Over 2 years using the app
June 10, 2020

Excellent application and support. Does exactly what it says. Automation saves a lot of time and minimize errors. Good job!

Greenleaf Garden Center
Greece
About 1 month using the app
July 6, 2020

The Back In Stock app has reaped rewards far beyond what we had originally hoped for, and the financial results are quantifiable. The cost-effectiveness is off the charts!

Fiesta Factory Direct
United States
About 1 month using the app
October 23, 2015

The app is very easy to set up and use. It is incredibly simple for customers to understand how to use it.

We have thousands of T-Shirts and sometimes a particular variant is out of stock but the other sizes are in stock. The app was only showing items that were out of stock for all variants.

We reached out to Matt about setting up an out of stock for one size of a T-shirt. He responded incredibly fast! I sent an email at 2:09pm he responded by 2:17pm.

We exchanged a few emails and by 4:37pm he had the code integrated into the site for us.

AMAZING Customer support. He offered great suggestions. If you are looking for an out of stock app pay your money to Back in Stock and call it a day you will not regret it.

Old Guys Rule 2
United States
About 1 month using the app
March 21, 2021

The app is simple to use, and helped to incraese our sales.
We recieve clear daily reports and teh support is wonderful - a very quick reply on every question, and a lot of assistant in defining and making custom changes to our needs!

Israel Cycling Academy
Israel
About 1 month using the app
December 18, 2020

Works great, and even better customer service. When an issue pops up, the service team is there to help.

Pryme
United States
About 1 month using the app
March 26, 2016

Couple of issues; when I was at free I thought me going over to a paid plan would be the better options due to the limitations. Well from Free it goes to $19 thats literally the first option. There is no way to downgrade and there is no lower price than 19. Its a great app and the features are super cool. Especially when you create something like I have where they click notify when back in stock. I just dont like the no lower plan situation

Vapel1fe
Canada
About 2 years using the app
April 11, 2022

I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.

Huskk
Belgium
Over 2 years using the app
Back in Stock replied May 1, 2022

Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible.

In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also.

Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star?

We look forward to hearing from you!

November 11, 2022

Good app! Although it is pricey. Giving it four stars because the one thing I wish it did was load faster because it would be more effective that way. On some of my pages it take more than 30 seconds and sometimes up to a minute to load the out of stock button that allows people to sign up for back in stock notices. Granted I have a lot of images on certain product pages and that is why the customer service for this app told me it takes so long to load but still, I would keep that in mind. Very helpful programmers and I do recommend the app as it has generated sales for us when sending back in stock notifications.

Katie Dean
United States
About 2 years using the app
Back in Stock replied November 14, 2022

Thank you for taking the time to leave us a great review 🙂!