Reviews (806)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to notify customers when out-of-stock items are available again, especially useful for seasonal products. It supports both email and SMS notifications and is easy to install. The detailed reports help with restocking decisions. The app is reliable, and the support team is praised for their responsiveness and effectiveness in handling custom requests and technical issues.

July 15, 2024

Does everything it says it should do, easy to build into our theme. We've been using it for over six years now. Support is great to work with, the very few times we've had questions. Far more affordable than other back-in-stock options. Easy to export data to use for reporting.

The Goulet Pen Company
United States
Over 6 years using the app
HEL SG PTE LTD replied July 26, 2024

Outstanding! Thanks for sharing this feedback and for being a great customer. We love helping shops with an easy to use, highly effective app and quick helpful support when needed.

October 21, 2025

Good App with a perfect and easy overview!
Any problems with set up or fixes? Just hit the chat and get an solution and feedback quickly. We recommend this app!!!

Supernova Shop
Germany
About 3 years using the app
December 30, 2024

Amazing app I’ve used for years. It’s a breeze to install and customize. I love the detailed reporting it gives on notifications sent, notifications converted and notifications that haven’t converted. Great if you are a smaller store or if your email platform doesn’t offer a back in stock trigger.

The Frye Company
United States
Over 5 years using the app
Edited November 30, 2025

We've used this app for years with no issues. I only recently noticed it wasn't working and contacted the guys through the online chat. They got back to me in about an hour to say it was working but we had another back in stock notication set up that wasn't and as this one was below it, people we not using it! So once we worked it out, I turned the other one off and we are now back to working perfectly! Super stoked to have the issued worked out! Highly recommend!

Just a follow up! We noticed the box had moved to a side pop out which we didn't really love as we have a reviews one as well. Contacted the team and they moved it back to the product page for us straight away (I couldn't work out how to do it for some reason).

Highly recommended!

Kawaii Kids
Australia
About 5 years using the app
November 25, 2024

Simple, effective app that has really allowed us to drive sales even when we are out of stock!

Sunski
United States
Over 5 years using the app
October 29, 2024

Warning! If you expand and sell from different locations, this app will not work for you!
We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location.
Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.

Labo Mono
United Kingdom
Over 4 years using the app
Edited January 1, 2025

I loved how my customers got emails and texts for a favourite product they couldn't wait to buy. It helped me sell out my new product in less than 2 days! They all got notified as soon as I made the product available!

There was a tech glitch online for customers entering their contact information so I had to manually add them in myself by asking for emails on social media.. so there was alot of extra work in that regard. Support could not resolve the issue.

CRO WEAR
Canada
Over 4 years using the app
Edited April 4, 2025

Been using for 4 years now and each month it is generating revenue. Pricing is fair and the increased sales is great. Sometimes we are restocking an item and in under an hour we have sales for the item. Highly recommend.

SportStop.com
United States
Over 4 years using the app
HEL SG PTE LTD replied February 3, 2022

Thanks for such a great review 😊!

July 26, 2024

We love the Back in Stock app. I ensures that the second items are back in stock, our customers know it and can purchase. Back in Stock has generated thousands of dollars in sales for us over the years. I HIGHLY recommend this app.

Taylor Toolworks
United States
Over 4 years using the app
HEL SG PTE LTD replied July 29, 2024

We love helping shops boost sales like this! The app is supposed to just automatically generate revenue like this and we really appreciate hearing how it's working for you.

February 19, 2025

Loving the new feature allowing us to migrate signups ourselves! Highly recommend the app and Baaqi at Back in Stock is super helpful as well!

Singular Society
Sweden
Over 4 years using the app