Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with its AI-driven 24/7 support, handling product queries and order inquiries effectively. The AI improves interaction quality over time and supports multiple languages, making it ideal for international businesses. Features include product recommendations, AI sales insights, customizable chat interfaces, and real-time customer behavior tracking with weekly performance reports. Praised for its user-friendly design, seamless Shopify integration, and reliable performance, the app also offers CRM features and various messenger interfaces. Merchants appreciate the responsive support team and the affordability of the AI plan at $10.00 per month, available on both PC and mobile devices.
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The app was not only incredibly user-friendly, but it was also packed with amazing features that made my interaction with it smooth and enjoyable.
But what really stood out to me was the exceptional customer service provided by Kyrie, one of the representatives for the app. Kyrie was not only incredibly helpful and knowledgeable, but also had a great sense of humor that made our interactions all the more enjoyable. Went above and beyond to ensure that I had a positive experience and patiently answered all of my questions.
Overall, I would highly recommend this app to anyone.
Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.
I recently had the pleasure of using this incredible chat app, and I must say, it has exceeded all my expectations. I want to take a moment to express my utmost appreciation for the exceptional customer service I received from Alice. Her dedication and attentiveness have truly made my experience with this company memorable and enjoyable.
Thank you for your kind words about our team member, Alice. We'll be sure to pass along your appreciation! If you ever need assistance again, don't hesitate to reach out. 😊😊😊
TOP Support 1A !!! VERY GOOD SUPPORT. Thank You
Super i am happy
Schnelle Antworten, man muss nicht lange Warten.
Your feedback has made our day! We appreciate your business and will always strive to provide exceptional service to our customers.
Very good app! Support is awesome, their response is very fast
I wholeheartedly recommend this application.
Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.
This app is actually really really well made, especially to be completely free with no hidden charges. My only thing is that you can't translate the app text. You can choose from preset translations, but I want to be able to customize all text anywhere on the app. The other thing is that there is no real sync with Shopify data. You can't see what people have in their cart, you can't see order history, you can't do anything with the customer account or Shopify orders. All you can do is see what page they're on and what info they used to self-identify. If it wasn't for those 2 things, it would be the perfect app. But I'm going to uninstall it because I need the other features.
Thanks for sharing your thoughts! We're glad you appreciate the app's quality. We'll definitely consider your feedback about customizing text and syncing with Shopify data for future improvements. If you ever change your mind, we'd love to have you back!
Very useful App with great customer service. Highly recommended for any webpage. Easy to use and install, very customisable.
We're delighted you're finding BestChat useful! Thank you for your kind words about our customer service – we're here to make sure you have the best experience possible!
This app is great for new merchants, easy to set up and the customer service staff is very helpful in solving problems. Recommend using this online chat tool.
We appreciate your recommendation of our online chat tool! Thank you so much for your positive feedback!
This program runs very smoothly on the website, the overall use is very smooth, and the customer service replies are also very fast and friendly.
Our team is dedicated to providing fast and friendly customer service, so we're delighted to hear that you've had a positive interaction with us. If you have any further questions or need assistance, don't hesitate to reach out! 🤝😊
I just started using BestChat (my first try at a chat application). Super easy to setup and get going and they provide excellent customisation options for a free app. Support is top notch too, will definitely recommend it to others!
Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.
Good customer service, individual support and assistance. Useful tips for using the application. Thanks!
Appreciate the positive feedback! 🙌 Glad our customer service and tips have been helpful for you. If you ever need more assistance or tips, we're here to help!