Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

March 22, 2023

TOP Support 1A !!! VERY GOOD SUPPORT. Thank You

Super i am happy

Schnelle Antworten, man muss nicht lange Warten.

Elektroniktrade
Switzerland
About 17 hours using the app
BestChat replied March 22, 2023

Your feedback has made our day! We appreciate your business and will always strive to provide exceptional service to our customers.

May 30, 2023

Very good app! Support is awesome, their response is very fast
I wholeheartedly recommend this application.

INTERIOR DECOR
Romania
About 17 hours using the app
BestChat replied February 29, 2024

Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.

May 16, 2023

This app is actually really really well made, especially to be completely free with no hidden charges. My only thing is that you can't translate the app text. You can choose from preset translations, but I want to be able to customize all text anywhere on the app. The other thing is that there is no real sync with Shopify data. You can't see what people have in their cart, you can't see order history, you can't do anything with the customer account or Shopify orders. All you can do is see what page they're on and what info they used to self-identify. If it wasn't for those 2 things, it would be the perfect app. But I'm going to uninstall it because I need the other features.

JEALOUSY
United States
17 days using the app
BestChat replied March 1, 2024

Thanks for sharing your thoughts! We're glad you appreciate the app's quality. We'll definitely consider your feedback about customizing text and syncing with Shopify data for future improvements. If you ever change your mind, we'd love to have you back!

April 13, 2023

Very useful App with great customer service. Highly recommended for any webpage. Easy to use and install, very customisable.

Lilly + Dash
Australia
About 8 hours using the app
BestChat replied March 4, 2024

We're delighted you're finding BestChat useful! Thank you for your kind words about our customer service – we're here to make sure you have the best experience possible!

June 12, 2023

This app is great for new merchants, easy to set up and the customer service staff is very helpful in solving problems. Recommend using this online chat tool.

Sprolink-official
China
About 4 hours using the app
BestChat replied February 28, 2024

We appreciate your recommendation of our online chat tool! Thank you so much for your positive feedback!

May 5, 2023

This program runs very smoothly on the website, the overall use is very smooth, and the customer service replies are also very fast and friendly.

登偉生技顧問有限公司
Taiwan
About 3 hours using the app
BestChat replied March 1, 2024

Our team is dedicated to providing fast and friendly customer service, so we're delighted to hear that you've had a positive interaction with us. If you have any further questions or need assistance, don't hesitate to reach out! 🤝😊

April 26, 2023

I just started using BestChat (my first try at a chat application). Super easy to setup and get going and they provide excellent customisation options for a free app. Support is top notch too, will definitely recommend it to others!

Transacto | POS Systems & Hardware | POS Software
Australia
About 2 hours using the app
BestChat replied April 26, 2023

Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.

May 16, 2023

Good customer service, individual support and assistance. Useful tips for using the application. Thanks!

Cut Cult
Israel
About 2 hours using the app
BestChat replied March 1, 2024

Appreciate the positive feedback! 🙌 Glad our customer service and tips have been helpful for you. If you ever need more assistance or tips, we're here to help!

April 20, 2023

Simple live chat widget that's easy to install & customise & also link to messenger, instagram & whatsapp. Also has an automated chatbot feature. Excellent customer service. Just installed but will play around with it more.

Aether Health, London UK.
United Kingdom
About 1 hour using the app
BestChat replied March 4, 2024

Fantastic to hear you're enjoying BestChat's versatility! 🎉 Dive into more features at your convenience, and if you need any assistance, just give us a shout. Happy chatting!

September 11, 2023

The software is easy to use and the customer service is very professional.

Smartstitch
China
About 1 hour using the app
BestChat replied February 27, 2024

We're glad to hear you find our software easy to use! 😊 Wishing you continued success with your online endeavors, and if you ever need assistance, feel free to reach out.