Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with its AI-driven 24/7 support, handling product queries and order inquiries effectively. The AI improves interaction quality over time and supports multiple languages, making it ideal for international businesses. Features include product recommendations, AI sales insights, customizable chat interfaces, and real-time customer behavior tracking with weekly performance reports. Praised for its user-friendly design, seamless Shopify integration, and reliable performance, the app also offers CRM features and various messenger interfaces. Merchants appreciate the responsive support team and the affordability of the AI plan at $10.00 per month, available on both PC and mobile devices.
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Simple live chat widget that's easy to install & customise & also link to messenger, instagram & whatsapp. Also has an automated chatbot feature. Excellent customer service. Just installed but will play around with it more.
Fantastic to hear you're enjoying BestChat's versatility! 🎉 Dive into more features at your convenience, and if you need any assistance, just give us a shout. Happy chatting!
The software is easy to use and the customer service is very professional.
We're glad to hear you find our software easy to use! 😊 Wishing you continued success with your online endeavors, and if you ever need assistance, feel free to reach out.
BestChat, Loved it the first time I used it, very convenient. Quick. And the customer service is very friendly. By adding this BestChat, I am sure the website conversion will become better. Can't wait. Recommend.
We love your words, Eccdo store! We're grateful for your support and enthusiasm! If there's anything you need, feel free to reach out anytime.
This app is so easy to install, doesn't have any chat limits, the designs of it is friendly and appealing, and the best way is free of charge at this moment, so I advise anyone to install it, you can live chat with your customers from your phone(they have an app on ios and android). I really can't believe I found an app like this.
Thrilled to hear you're loving the app! 🎉It's fantastic that you find it easy to use and appreciate the design. 🎨 Thanks for recommending it to others! 😉👍
After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.
Dear Stoned Hilda team,
We would like to sincerely apologize for the inconvenience you experienced while using our app. We believe that there might have been some misunderstandings regarding its functionality. Although we tried our best to explain the situation, it appears that we were unable to provide a clear explanation.
One of the key issues was the accidental closure of the ACD (Automatic Chat Distribution) button, which prevented the chat from opening directly. We were unaware that the app on your mobile device was not functioning properly. Our dedicated technical team is more than happy to assist you in resolving this matter.
We regret to inform you that, at this stage, customization of the chatbot question link color is not possible. Additionally, if you uninstall BestChat, the code will be completely deleted. Please note that a few of our customers have encountered similar issues, as it sometimes takes time for Shopify to refresh changes. We appreciate your understanding and patience in this matter.
Thank you for taking the time to provide your feedback, and we genuinely hope that you have a wonderful day ahead.
Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.
Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.
Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.
no funciona encima la desinstalo y sigue en la web
Hola Vicente,
Lamento la confusión e inconvenientes que experimentaste. Como expliqué en mi correo electrónico anterior, cuando desinstalas una aplicación de Shopify, por lo general, el código se elimina por completo. Sin embargo, a veces, lleva un tiempo que Shopify actualice la desinstalación.
Acabo de visitar tu sitio web y parece que el ícono de chat de BestChat ha sido eliminado de tu sitio. Por favor, ten la seguridad de que este problema se resolverá por sí solo con el tiempo.
¡Gracias! Espero que tengas un maravilloso día.