Reviews (513)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective management of bookings for classes and events, noting its versatility for various businesses including pet services and cooking classes. It offers extensive customization options, such as taking deposits and managing multi-week courses, and integrates seamlessly with Shopify. The app's robust performance in handling real-time bookings is also praised. Additionally, the customer support team, with staff members like D'Angelo and João, is frequently commended for their responsiveness and helpfulness.

Edited July 25, 2024

We use the app to schedule and compare our offerings. Great app and support. We use the app to schedule and compare our offerings. The app is great and the support is beneficial. We especially enjoy the calendar view and find it very easy to use. BTA support has helped us resolve issues with access and calendar functions. create a ticket and actually get help with your issue in a reasonable amount of time. Nice!

NobleAdvances
United States
Over 7 years using the app
June 14, 2023

I've had the BTA app for a few years now and I am loving the new iteration - looks fantastic! The support team has always answered my questions and issues in a timely manner. Thanks, Rob and BTA team :)

Your Favourite Dresses
Canada
Over 7 years using the app
BTA Commerce, Inc. replied June 20, 2023

Thanks for your awesome review and for being a long serving customer with us 😊! We aim to keep providing nothing but top tiered service to our customers. Thanks for choosing us!

May 1, 2020

makes scheduling easy & at your fingertips... Easy to navigate, avoid conflicts and block out dates

Paddleworks
United States
About 7 years using the app
Edited July 16, 2023

Edit: The following issue from 2018 has been fixed. My experience in recent years has been positive. Thank you BookThat!

If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes.

Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app.

Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience.

For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.

Red Stick Spice Company
United States
About 7 years using the app
BTA Commerce, Inc. replied March 22, 2019

Thanks for taking the time to update your review! We are glad to have you as a long-term customer 😊

May 14, 2017

Very impressed with the scope of this app as well as the support provided. We're excited about the added functionality BTA will bring to our site and to our farm. Thanks guys.

Lavender Pond Farm
United States
Almost 7 years using the app
April 1, 2021

Great App and amazing customer service. Always respond immediately and the app has been amazing for the last 5 years helping us with thousands of bookings. Thanks Zetya BTA team

Sherwani King
United Kingdom
Over 6 years using the app
Edited February 11, 2020

We love this app and it has become crucial to the running and organisation of our events business. The thing I like most is that they are quick to respond and usually fix my little issues for me quickly and efficiently leaving me to get on with the daily running of my business instead of having to become a web expert. Highly recommend ⭐⭐⭐⭐⭐

Stitch Studio
United Kingdom
About 6 years using the app
BTA Commerce, Inc. replied March 12, 2019

Thanks for taking the time to leave us a review! Glad to hear you're enjoying the app.
The Team @ Zetya

September 12, 2018

We have used BookThatApp for several years for our Premium Christmas Tree Delivery Service. Initially a little difficult at first, years ago with getting help/support. But Now we get excellent support. Cudos to Rob especially he has helped us several times. Always gets us running smoothly and also courteous. Recommended

Pots & Plants
United States
About 6 years using the app
December 3, 2018

Great app which is instrumental for our needs. Really great customer support. Highly recommended!!!!!

Tyler's Trees NYC
United States
About 6 years using the app
January 11, 2019

BookThatApp is by far the best booking app on Shopify. Easy installation and great support if you need any assistance with customization.

Regent Park Collective
Canada
Over 5 years using the app