Reviews (519)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing bookings for classes, rentals, and service appointments. It offers features like class passes, customizable booking snippets, and multi-week course flexibility, all seamlessly integrated with Shopify. Exceptional customer support, particularly from staff members like D'Angelo, is frequently praised for quick response times and effective problem-solving, enhancing the overall user experience. The app is noted for its reliable handling of daily and monthly bookings.
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This app was essential to our organization. It does take a lot of learning and initial system setup, but their help desk is very responsive.
Réponse très rapide pour chaque demande d'assistance que j'ai fait.
Beaucoup d'options pour les calendriers !
Give the staff time to help you...they have all the answers and will make sure you get to your end goal! At first glance, this app seems complicated. I installed it and promptly uninstalled it after playing with it. But as I reached out to other site managers, people kept recommending this app. So I gave it another try. It's taken a lot of back and forth with a customer service rep, but I am starting to understand how the system works and can anticipate how I need to set things up. The help documents are good, but there are so many different use cases that they realistically can't apply to everyone's needs. So don't give up...just be ready to ask for help and you won't regret it. Its a fabulous app with a lot more flexibility than I gave it credit for.
Great potential! Not the most straight forward to install but there is a paid service to have it done. Would highly recommend that unless you really know what you are doing.
If you have a problem then take screenshots and send them with your initial ticket. It will help speed things along.
As has been mentioned, a number to call or even a live chat would be very much appreciated! I think that would really improve this app.
Again, great potential. Have had a few issues but in the end BTA has always managed to resolve them! Would be nice to have feedback on how an issue was caused or solved but in the end the app working properly is what matter.
Amazing app and customer service -- especially from Rob B!
Very helpful customer service. I was helped by Albert, he immediately fixed my issue and did so with ease and in a timely manner. Would highly recommend!
Waste of time downloading this app. they want you to pay for every little feature that makes the app worth it and its hard to setup i spent hours with a rep trying to set it up so it works correctly and ended up wasting my time after it all. Dont waste your time downloading this app theres way easier ones
Hi there,
We're sorry to hear that you feel this way about our app. I'd greatly appreciate it if you could list your pain points with the app and how we could make it better. We would truly appreciate your feedback! Looking forward to hearing from you 🙂.
Cheers,
BookThatApp Support Team
Great customer service! Had some help getting my initial implementation up and running. Service was easy, fast and worked exactly as needed. Thank you! Will be using this app for all my local rental equipment.
It's customers like you that make our job a pleasure. We're elated to have provided you with a great experience. If you ever have any suggestions for how we can improve, please let us know.
There is definitely room for improvement, but we are thankful that it exists as there is no other platform available through Shopify.
We've just set this app up to take bookings for a 1-day workshop course, and have already got our first booking! Works great, really fast support on hand for any questions, recommended