Reviews (513)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective management of bookings for classes and events, noting its versatility for various businesses including pet services and cooking classes. It offers extensive customization options, such as taking deposits and managing multi-week courses, and integrates seamlessly with Shopify. The app's robust performance in handling real-time bookings is also praised. Additionally, the customer support team, with staff members like D'Angelo and João, is frequently commended for their responsiveness and helpfulness.
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Very helpful customer service. I was helped by Albert, he immediately fixed my issue and did so with ease and in a timely manner. Would highly recommend!
Waste of time downloading this app. they want you to pay for every little feature that makes the app worth it and its hard to setup i spent hours with a rep trying to set it up so it works correctly and ended up wasting my time after it all. Dont waste your time downloading this app theres way easier ones
Hi there,
We're sorry to hear that you feel this way about our app. I'd greatly appreciate it if you could list your pain points with the app and how we could make it better. We would truly appreciate your feedback! Looking forward to hearing from you 🙂.
Cheers,
BookThatApp Support Team
Great customer service! Had some help getting my initial implementation up and running. Service was easy, fast and worked exactly as needed. Thank you! Will be using this app for all my local rental equipment.
It's customers like you that make our job a pleasure. We're elated to have provided you with a great experience. If you ever have any suggestions for how we can improve, please let us know.
There is definitely room for improvement, but we are thankful that it exists as there is no other platform available through Shopify.
We've just set this app up to take bookings for a 1-day workshop course, and have already got our first booking! Works great, really fast support on hand for any questions, recommended
I used this app for my online cooking classes that I’m doing now because of COVID. I’m based in Italy with majority of clients in the US
-their app doesn’t have Zoom integration
-their calendar can’t adapt to the time zone of the person booking the class
-requires a paid installation for the regular person that isn’t comfortable with coding
I’m not using Sesami which is able to offer all of the above that their app doesn’t do, and at a similar price. It’s also aesthetically easier from the perspective of the client booking the class, as well as easier
The reason for the one star is that yes they answer messages when you reach out for help but when they do so are condescending. Their installation produced errors in the Narrative theme I just switched to and they said the errors were due to my changes. To give them the benefit of the doubt, I took the time to install a fresh version of the Narrative theme that was untouched, they installed their app and there were errors in my product pages immediately after their app installation. They claimed it was due to the theme, not their fault and were of course condescending/not very nice or client centric. During these times a lot of us our using Shopify to be able to grow or simply stay afloat to survive with the very little business we are getting. We aren’t programmers and rely on the tech people at these apps to help get our business done. This app should be more understanding of that, and I’d say don’t have the best customer service. I’d advise trying other booking apps before committing to them, and so far I’d say my experience with Sesami has been dramatically different in a positive way.
So far it's been a big improvement on our old site. Customer service is quick to assist us, although there's been a few times when I have been made to feel a little silly when I ask for help! It's still early stages, but I'm happy with the system thus far.
Just what I needed for my bookings. There are a couple of additional bits of functionality that I would like, but all is good, including the help provided.
Bookthatapp. Is very hard to set, the system for settings is not easy, and you need a expert to do it, bookthatapp support is good, but a lot of the support don´t know anything about the app. Error 400 is a big issue for this app, i have try to get help from that problem in 45 dags, but i giv up. Peter
App full of bugs!!!! We spent DAY trying to configure this. Terrible support. One of the worst I have every seen. They do not understand what customer service means!