Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (263)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
July 5, 2019

I've been really pleased so far with this app and the developers have been fantastic. We did find a small problem that only started occurring after about 6 months but the developers helped rectify the issue within a couple of hours (despite being on opposite sides of the world to each other). Excellent customer service. Thanks so much!

Little Eco Shop
Australia
8 months using the app
Kitenzo replied July 8, 2019

We're so glad that you're pleased with our service. Thank you for your review of Bundle Builder!

May 18, 2022

I use this app to offer a BYOB on our website. I've been searching for an app like this for a long time, and this one by far is the best one out there. The set up is quite easy and when help needed, the support team is always happy to help! It still missing a few features that I hope will be added in the future but I definitely recommend it

Milk&Honey Brand
United Kingdom
3 months using the app
Kitenzo replied May 19, 2022

Thank you so much for your review. I'm glad you've felt supported by our team during your bundle set up - we're loving your Build Your Own Bundles!
We'd also love to find out more about the features you'd like incorporated in Bundle Builder, so if you have a spare moment please email our support team with more info. Thank you!

January 13, 2023

We LOVED Bundle Builder and it worked great, until we wanted to add subscription services to our site. We set up Recharge for our subscriptions, and now Bundle Builder does not work. It dumps our customer's bundles right at checkout, leading to so much frustration. We are now tasked with finding a new bundle app that can work with Recharge.

Fontana Candle Co
United States
Almost 2 years using the app
Kitenzo replied January 16, 2023

Hey there, thank you for leaving us a review - we really value all merchant feedback. Bundle Builder is compatible with most apps & Shopify features, provided that they do not use the draft order functionality - this is because only one app can use this feature at a time, which is unfortunately a Shopify platform limitation that's outside of the app's control. More information on this can be found in our documentation, or feel free to reach out to our support team if you have any questions.

April 29, 2021

Fantastic support! I tried two other apps before settling on this one. I needed help to set it up and Adam was very patient. He helped me every step of the way so that my products in the bundles look exactly the way I need them to be.
For me the support was most important. I will now have to see how my clients like the new bundles....hope to sell lots.

Niagara Singing Bowls
Canada
About 14 hours using the app
Kitenzo replied April 29, 2021

Thank you for taking the time to leave such wonderful feedback, we're so pleased our live chat support sets us apart from the other bundling apps you've tried! We're so excited to see you sell more of your beautiful singing bowls per order, and feel free to get back in touch if you need anything else. Thanks again, and take care!

September 29, 2020

I absolutely love this app! If you’re introducing bundles into your store, do check this out! They have the prettiest yet most professional template and it’s so easy to start creating your bundles. Also the customer service is amazing!! Wrote in asking for help to edit a template and they brought me through the steps. (I’m not even a paying customer yet!!)

Musō-ka Club
Singapore
3 days using the app
Kitenzo replied September 30, 2020

Thanks so much for your 5 star review, and so glad you're enjoying working with Bundle Builder. I'll pass on your comments to the support team, and if you need anything else, just let us know :)

January 19, 2023

If you need a bundle builder for your shop, look no further - this is it - this is the bundle builder you've been looking for!
The app itself - extremely easy to use, nothing more to say!
The Staff - The staff I've dealt with have been nothing short of amazing!

So I will say it again - If you need a bundle builder for your Shopify store then this is it!

Kristen Lonie Swimwear
Australia
22 days using the app
Kitenzo replied January 20, 2023

Thank you so much for taking the time to leave us an incredible 5* review! We really appreciate your kind words, and how much you love our app - and even more so, your recognition for the team! Please reach out to us again if you need any help further down the line, and thank you again for choosing & recommending Bundle Builder.

June 21, 2021

A main aspect of our business model is offering multiple wedding services within one product -- a bundle. Using Bundle Builder has saved us an immense amount of time and manual effort. We also like that we were able to code our our own template to make it look more inline with our theme. Plus, their support has also been immensely helpful when we have an issue that arises.

BELLAGALA
United States
5 months using the app
Kitenzo replied June 21, 2021

Thank you so much for your amazing review - it's so exciting to hear how much of a positive impact Bundle Builder has had on your company! The work you've done with our template creator feature is incredible, and your storefront looks absolutely beautiful - if there's anything else we can help you with, please do let us know! Thanks again, and take care.

August 23, 2021

I use this app for my customers to create gift boxes from an assortment of sweets. I wish it had more features for this use and cost less but it still does the job better than others I have tried. The customer service is also top-notch - anytime I have a question or an issue, they help me out every time - Jess K was particularly helpful with my last issue. Highly recommend!

ZaZoLi
United States
8 months using the app
Kitenzo replied August 24, 2021

Thank you so much for taking the time to leave a review - we really appreciate your feedback, and we'll definitely keep working to improve the features of Bundle Builder for our merchants! If you have any other questions, just let us know, and we'll be more than happy to help.

February 11, 2019

So simple to set up, and honestly this app is AMAZING! Exactly the thing that I was looking for to allow customers to create their own custom product bundles, and their customer service has constantly provided excellent assistance within 24 hours. I can't say enough about this one, and I don't really love leaving reviews, but this is one of the best apps we have come across.

MagicAtYourDoor.com
United States
26 days using the app
February 17, 2020

This is a great solution to a complicated problem. My customers can now mix and match items to get a deal without having to deal with non-converting coupon codes. My only request is greater control over the styling on buttons, etc so less-aware customers are directed better but I have no complaints with the app or the support. This app has definitely paid for itself many times over.

UnderAir
United States
About 1 month using the app
Kitenzo replied February 18, 2020

So glad to hear that Bundle Builder has solved this issue for you. We are actually in the process of improving the button design options, so hopefully the app will soon meet all your needs. Thank you so much for your feedback!