Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (247)

Overall rating
4.2
Counts per rating level
  • 74% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for creating customizable product bundles, boosting sales and customer satisfaction. It supports fixed and customizable bundles, with features like "Build Your Own gift box" driving sales. The app integrates seamlessly with Shopify themes and offers an intuitive interface. Merchants praise its efficiency, ease of setup, and responsive support team, which assists with customizations and troubleshooting, making it a robust choice for bundle creation.

March 24, 2021

Easy to use, great guidelines. And if you get stuck somewhere - their customer support is exceptional! The have helped me in a matter of minutes and were very nice about it.

H Drop Lietuva
Lithuania
28 days using the app
Kitenzo replied March 25, 2021

Many thanks for your review for Bundle Builder and our customer service! Best of luck with the bundles, and we are here should you ever need us :)

December 29, 2022

Overall great app to use on the site & increase on ROI.
Unfortunately their customer service is terrible. I've reached out several times & no one got back to me which was disappointing. I really hope they sort this out as you could lose customers.

MINTD Box
United Kingdom
27 days using the app
Kitenzo replied December 29, 2022

Hey there - thank you for taking the time to leave us a review. I can confirm that we've responded to all of your emails in December, but we've had some issues with our ticketing system, and so it looks like these replies might not have reached you! A member of the team will be reaching out again from their direct email address to try and assist - please keep an eye out for this in the next 5 minutes!

August 30, 2022

So far it has been great! Very easy to get set up with the default look and feel. Compatible with our Cart Drawer and Full Cart Page. My favorite feature is I can have a product marked as unavailable on all sales channels but still use the product in the Bundle Builder.

Home Dough
United States
27 days using the app
Kitenzo replied September 1, 2022

Thanks so much for leaving us a review! We're so happy that you're enjoying using the app, and you can use it with both your cart options! It sounds like you're already well on the way to becoming a bundle expert, but if you have any questions at all, just reach out to the support team!

December 15, 2020

Probably the best (and only) bundle creating multiple product on app store. And the support is legendary.

Wanderlust Drinks Company
United Kingdom
27 days using the app
Kitenzo replied December 17, 2020

Thanks so much for your 5 star review! Glad our 'Multiple SKU' option has come in helpful for you. We built it to make the day-to-day running of bundles as easy and seamless as possible, so it's great to hear it's working for you. I'll pass on your comments to the support team, please let us know if you have any further questions!

August 14, 2020

A great app, does need a bit of tweaking to get it to work exactly how we want it because of how we're structured. That's where the customer service team has been a great help with prompt and detailed replies. Thanks for all your help!

Cake Together
Malaysia
27 days using the app
Kitenzo replied August 14, 2020

Thank you for your kind review. We're very happy to hear that you have managed to adapt the app to suit your store's particular needs. Our support team will be very pleased with your feedback. Happy bundling!

March 12, 2021

Brilliant app. Works well. A lot of work has gone in to make sure every base it covered. Highly recommended.

Up The Reds
United Kingdom
26 days using the app
Kitenzo replied March 15, 2021

Hello Up The Reds - Thank you for recommending us and for the great 5-star review! Great to see you are having success with the app. All the best, and feel free to reach out any time :)

Edited December 8, 2020

This app is fantastic. It did everything I wanted and allowed me to x4 my Black Friday promotion. I can't recommend it enough. Customer support were very helpful and responsive too. I only removed it because I didn't need it at this exact moment - will use again soon.

VITAMAN USA
Australia
26 days using the app
Kitenzo replied December 10, 2020

Thanks so much for the positive review! Glad we could help out with your BFCM promotion, and if you're looking to sell using product bundling again, we'd love to have you back. Anything you need, just let us know. Thanks!

October 9, 2021

Great app with great customer service. The pricing is slightly high but it is worth it if you are looking for an easy and clean-looking bundle solution.

Merci Collective
United States
26 days using the app
Kitenzo replied October 12, 2021

Thank you so much for leaving a lovely review! We're so glad to hear that you're enjoying using Bundle Builder, and you've found it easy to set up your bundle solutions! If you need any other support at all, just let us know - we're always here to help!

February 11, 2019

So simple to set up, and honestly this app is AMAZING! Exactly the thing that I was looking for to allow customers to create their own custom product bundles, and their customer service has constantly provided excellent assistance within 24 hours. I can't say enough about this one, and I don't really love leaving reviews, but this is one of the best apps we have come across.

MagicAtYourDoor.com
United States
26 days using the app
January 24, 2023

Bundle Builder syncs really well with our accounting system, Netsuite. It is straightforward and gets what you want! They resolved a pressing issue and fixed straight away. Thank you Dale & Jess!

La La Land
Australia
25 days using the app
Kitenzo replied January 25, 2023

Hey La La Land team, thanks so much for leaving us a 5* review! That's awesome to hear Bundle Builder works really well alongside your store's accounting system, and that you've found the app to be super straightforward. We will pass on the great feedback to Dale & Jess - just give us another shout if you have any more questions!