Reviews (652)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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Chatra serves our purpose really well. We really love that we can edit our messages after sending them.
I really like his app. The reviews really helps for marketing as well as assisting my customers find the perfect necklace for them. Reviews are a must for any ecom store! https://certifiedlit.com/
Started with the free version without a lot of success. Changed to the paid version and really dove in to make it work in our store. The results have been great. Love the ability to track where and what product the customer is viewing.
I would recommend this app to anyone that wants to increase conversions and get a heart beat of whats happening real time.
Check out our store for all your heating and cooling needs www.diycomfortdepot.com
Justin Riley
We've tried every chat app for Shopify, and Chatra is hands down the best! It's personal, has a beautiful interface, and most importantly, has directly increased our sales. Customers love using it when they have a small question before ordering and can see that someone is online to answer it quickly.
We installed Chatra's chat tool on our site and conversions have gone up, we learn way more about our customers, can proactively prevent bounces and abandoned carts, and it works seamlessly for customers on web and mobile across devices. Its so easy for our CX team to use - took almost no training time. Easy and powerful tool, highly recommend!
The Chatra team is also SO responsive if you email them with questions. Same day responses, good communication, easy to work with. We've tried other chat tools, a variety of SMS tools, and Chatra has been the best one in terms of sales boost as well as ease of use.
We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+
What a fantastic app. I've already engaged with potential customers. Very impressed!
We are just getting started with Chatra, but already loving the ease of use, and capabilities of this software.
It's simple. It does what it claims and it's free......so far :-)
I am happy with it.
www.bikelight.ca
Been using this for about a week and we have already converted customers that otherwise wouldn't have. They also have excellent customer service that responds almost instantly.
This app is a must have for E-commerce owners.
Come check us out: http://www.homefashionsdesigns.com/