Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

November 24, 2016

I've tried them all and this is the best chat app.

Bleeblu
United States
5 months using the app
November 24, 2015

Charta app is the best way to improve customer communication. It is easy to set up and fun to use. The support team is very helpful and professional. I would recommend it to everyone who is looking for a way to increase sales and hear customer's questions and opinions.

Doctors Choice Coffee
United States
5 months using the app
August 25, 2017

Can we have the option to give a sixth star, please? Nuff said!

Shadesmonthly
United States
5 months using the app
February 12, 2020

I love this app and all its functions. I highly recommend this app for anyone who is looking for a customer chat option.

Evolve Within
Canada
5 months using the app
May 21, 2019

This app is amazing, easy to use, lots of quick customisation options, does everything we need and prompted us to add a few things we hadn't thought of. Best of all, it only took about twenty minutes to set up and switch on. Highly recommend!

THE MINI EDIT
United Kingdom
5 months using the app
November 7, 2016

Great app. Does exactly what is says :)

Thewalart
United States
5 months using the app
November 15, 2016

Amazing! Amazing! Amazing! I am using it for a few days and I love it. One client reached me through the app, when the payment system was not functioning. So I could solve the problem quickly. I definitely love it! One great app that helps you stay close to your clients. And I totally love the triggers. They convinced me to go with the premium version!

Thefeathers Ink
Romania
5 months using the app
March 23, 2017

Great app, very easy to use after trying others that were too complicated. Nice styling with modern icon.

Very Stylish Girl
United Kingdom
5 months using the app
January 12, 2019

Good app specially to joint all chats from social medias into 1 chat, answer all customers questions easily. Only thing I don't like is a delay from getting chat notifications in my phone

myGENPAR.com
United States
5 months using the app
February 10, 2022

Easy set up with what we needed to create our own look and feel. This app is user friendly and great to use! It works well on our website. We are very happy! The ChatBot team responds quick to queries. Thank for a wonderful app! Really appreciate it!

Wordsworth Books
South Africa
5 months using the app