Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, responsive customer service, and effective live chat feature. They value the ability to preview customer messages, view browsing history, and cart contents. The app's compatibility with mobile devices, automated responses, timed messages, and integration with platforms like Facebook Messenger are also praised. Merchants report increased customer engagement and traffic due to real-time visitor tracking and analytics. The app's ability to handle multiple chats, archive them, and edit comments post-posting are seen as beneficial. The proactive messaging feature is useful for engaging idle customers. The chat widget customization, affordability, and a free plan are other positives.
Refine
-
By rating
Incredible way to connect with customers and create reliable customer service. Love the software and platform. Customer service is incredible as well.
Support is always there and I love that I can respond to chats via email!
I love this app as it helps my customers feel like they have someone always helping them every step of the way.
I used this app for online business. It does help a lot on communicate. It is easy to use for information collection, online chat.
Very good so far, works flawlessly. I like that we don't have to connect it with messenger mandatorily
Let me save you some time. I have tried several chat apps, including FB chat apps. This app is LEVELS ahead of the rest. It's not even close. The options and capabilities and control of what you can do. The ease of use. The sleek professional look. And the customer service is on point! They send you emails with advice on how to use it and engage your customers. Good advice!
I was reluctant because it wasn't a Facebook chat app. But I prefer this over a Facebook chat app 10 out of 10.
I love this app for my website shopstatenfashion.com , I chat with my customers all day and night and if im offline, the chat gets sent to my email! Amazing service.
good to have app for shopify! thanks Chara! Keep it up
WowVanities enjoys using Chatra. I would like to see Chatra add a feature to where you are notified.
Love this app, had a lot of contact on it already, it's a really rewarding experience to talk with people who need assistance!