Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.
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I love Chatra. It is easy to use and have a mobile option!
It is free with one operator and with full features excluding few things.
You can login on destop or in a download app.
Chatra is great!
I had toyed with the idea of a Live Chat app for my store and took the plunge.....couldn't be happier! The app works great and the support is outstanding, responsive and helpful. The app is easy to use and I know for sure I have not only saved a few sales, but the instant communication with potential buyers is a win-win for buyer and seller alike.
Can I just start by saying I love this app? It's so helpful to be available to assist customers as they navigate your store. I highly recommend. And customer support is super helpful! Thank you
So far so good! I've been using this for a week and have had pretty good success, even though I'm not live online a whole lot. I kind of wish it had a chat bot, but then again, I think about half of my customers were frustrated by the previous chatbot app I tried.
Chatra is excellent, I used two more apps for chatting from shopify app store before and removed them, but so far chatra is the best! thank you
I have tried a few chat apps. This one is, at least in my opinion, the best one between those I have tried.
We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app is running so slow that customer chats are taking MINUTES to come through to us. Our responses are even showing as "not seen" even though the customer is responding to them. This is a huge issue because customers expect quick responses and unfortunately has resulted in loss sales for us. For $19/month for 1 user these types of issues should not be happening. Anytime you contact support they can't offer a fix.
My recommendation is to try a different app first.
Great app...I love the page triggers.
I've been using Chatra for a couple weeks now and it's working great. Very easy UI and I really enjoying seeing how my traffic is navigating my website!
I love it. I was looking for an easy chat to use that it has an app so I can support customers from my phone. This is the one, I was ready in 2 mins literally. 100% recommended :)