Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.

March 10, 2017

I love Chatra. It is easy to use and have a mobile option!
It is free with one operator and with full features excluding few things.
You can login on destop or in a download app.
Chatra is great!

Karaecuador
Ecuador
3 months using the app
December 9, 2015

I had toyed with the idea of a Live Chat app for my store and took the plunge.....couldn't be happier! The app works great and the support is outstanding, responsive and helpful. The app is easy to use and I know for sure I have not only saved a few sales, but the instant communication with potential buyers is a win-win for buyer and seller alike.

Beads And Dangles
United States
3 months using the app
August 26, 2020

Can I just start by saying I love this app? It's so helpful to be available to assist customers as they navigate your store. I highly recommend. And customer support is super helpful! Thank you

Statement Piece NY
United States
3 months using the app
May 15, 2017

So far so good! I've been using this for a week and have had pretty good success, even though I'm not live online a whole lot. I kind of wish it had a chat bot, but then again, I think about half of my customers were frustrated by the previous chatbot app I tried.

The Custom Brand Shop
United States
3 months using the app
June 19, 2017

Chatra is excellent, I used two more apps for chatting from shopify app store before and removed them, but so far chatra is the best! thank you

Gearadult 2
United States
3 months using the app
July 4, 2020

I have tried a few chat apps. This one is, at least in my opinion, the best one between those I have tried.

Designer Supplied
United States
3 months using the app
October 23, 2017

We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app is running so slow that customer chats are taking MINUTES to come through to us. Our responses are even showing as "not seen" even though the customer is responding to them. This is a huge issue because customers expect quick responses and unfortunately has resulted in loss sales for us. For $19/month for 1 user these types of issues should not be happening. Anytime you contact support they can't offer a fix.

My recommendation is to try a different app first.

Creatable
United States
Almost 7 years using the app
August 22, 2018

Great app...I love the page triggers.

Hottvapes
United States
3 months using the app
June 23, 2021

I've been using Chatra for a couple weeks now and it's working great. Very easy UI and I really enjoying seeing how my traffic is navigating my website!

STANLEY POP - LOS ANGELES
United States
3 months using the app
April 29, 2020

I love it. I was looking for an easy chat to use that it has an app so I can support customers from my phone. This is the one, I was ready in 2 mins literally. 100% recommended :)

Shoe Shield ™
United States
3 months using the app