Live Chat, ChatBot, Cart Saver

Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver

Shopify app insights
  • Popular with businesses in the United States

Free plan available

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars

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391 - 400 of 634 reviews

Lunasandalsstore

Location Germany
Time spent using app 5 months

Neat and functional. It really does all you want from it and works great both online and offline. Thank you!

Rogue Network

Location United Kingdom
Time spent using app Over 1 year

Fantastic application, would highly recommend for all companies looking to up there customer service experience!

Aster Ivory Stone

Location United States
Time spent using app 9 months

This app is amazing. I can't tell you how awesome and insightful it has been to have the ability to track each visitor as they come to our site! IN REAL TIME. Yes i know google analytics does this as well, however! Chatra actually alerts you when someone is on your site! It gives location, and how they were referred to your website ie, google, pinterest, instagram, facebook, bing.. you name it. But most importantly, customers can get answers to their questions immediately. We are solely an online store, so for us, our customer service better be top notch! Thanks to this app, it is:)

Creatable

Location United States
Time spent using app 9 months

We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app is running so slow that customer chats are taking MINUTES to come through to us. Our responses are even showing as "not seen" even though the customer is responding to them. This is a huge issue because customers expect quick responses and unfortunately has resulted in loss sales for us. For $19/month for 1 user these types of issues should not be happening. Anytime you contact support they can't offer a fix.

My recommendation is to try a different app first.

Activewowteeth

Location United States
Time spent using app Over 1 year

Chatra serves our purpose really well. We really love that we can edit our messages after sending them.

Caroline Ashwood

Location United Kingdom
Time spent using app 18 days

Simply brilliant. Easy to set up and really works. I love that you can see what the user is typing before they press send so that you can prepare your response.
Brilliant feature that allows you to see who is online and what page they are on so you can start a chat.

Nicora J

Location United States
Time spent using app Over 1 year

The product has amazing potential, but the SW is not fully functional and has quite a few glitches that are confusing or upsetting customers. IE - the programmed triggers don't adhere to the master business hour schedule and often times I get chat messages from my other agents. Also, the desktop and mobile do not communicate properly. IE - you have to be logged onto both at a time, which makes a lot of system delays and overkill on having too many agents on one call.
Good plans, smart company, but the software is not ready for a large business with a lot of traffic.

Dedica2 2

Location Colombia
Time spent using app About 1 month

We had to select from different developers, and we chose Chatra, it works very well with our requirements, especially since English is not our first language, it is very ease to edit, or simply use it as is. Thanks to the whole team and looking forward to utilize your apps in our store.

Lina Nail Art Supplies

Location United States
Time spent using app 12 months

I never thought how useful could be this app and Im so happy to get it! I being closing more sales via chatra than email as the quick response is amazing for our customers. We are so happy with this and we really recommend it. It helps a lot that you can install it on your phone so you dont miss anything!

Nikki Darling Australia

Location Australia
Time spent using app About 4 years

We've been using Chatra for aaaaages and it is easy to install and even easier to use. The app is great as well, as it means we can be available to our customers no matter where we are. This is an effective app that has heaps of free functions and even more once you shift onto a paid plan. Thanks Chatra! <3

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