Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.

June 13, 2019

Very good so far, works flawlessly. I like that we don't have to connect it with messenger mandatorily

ca.convertiv
Canada
4 months using the app
October 22, 2020

I really like this app. It has the same features as some of the other chat offerings available but for a much more reasonable investment. I like how I can use it on my Shopify store as well on another ecommerce store not on Shopify.

The Healthy Desk
United States
4 months using the app
January 7, 2016

good to have app for shopify! thanks Chara! Keep it up

X Mini
Singapore
4 months using the app
July 17, 2021

Love it when chatra sent email of my "not seen chat" to customer. it's automation is acting like my VA

WellWellPin
Malaysia
4 months using the app
March 20, 2019

Customer support was just superb. This app really helps in converting traffic to conversion too. E-commerce related needs this.

SmartPaw
Singapore
4 months using the app
January 26, 2023

Excelente servicio, es muy rapido y eficiente para los negocios en línea, muy bueno si deseas hacer crecer tus ventas.

Vinoclub Hermosillo
Mexico
3 months using the app
October 24, 2021

Great customer service. Complete and pleasant application. Well integrated mobile application. I love.

Elegant Tables
Canada
3 months using the app
July 3, 2020

Love everything about this app! Its easy to use and I found it extremely helpful knowing what areas my visitors We’re coming from and the times they came on the website. I also love how it easy It is to communicate with my visitors and the feature to provide incentives for them to buy while they are browsing the website.

OKATOR
Canada
3 months using the app
March 16, 2021

I used this app to improve the conversation rate. It is very useful and help us to provide a better customer experience to our customers and visitors

lalola
Hong Kong SAR
3 months using the app
Edited June 25, 2019

I really love this app. It does more than what I was expecting! Great tool for any online business, I really recommend it

The Chok Chok
Ecuador
3 months using the app