Chatra — Live Chat & Chatbot , 648 reviews

This app has a nice and clean design that makes it easy to function and use for any user level. We love how it looks, how easy it was to customise and their support team.

Easy to install, useful notifications, good customer engagement! Sold a cute bikini piece thanks to this app in the first few days!

axionbikini.com

The installation went without incident and the user interface is intuitive. I've found that the visitor's interface does not render well if on a mobile device, which is to say that it does not flip when turning your device. Overall, support has been good. The application has a desktop notification feature which works well for our customer service folks. The target chat feature needs some additional explanations as to how each rule functions. A YouTube training video would probably be beneficial in assisting users. The saved-replies work as expected which is a time saver for our customer service folks.I also love that you can customize their chat widget and change the location of where the widget is presented. The response time on the application between the customer and the customer service rep. is acceptable and being able to see the text that the customer is typing prior to them submitting is a fabulous time saving feature. Overall, I'm very happy with my initial findings on the application and look forward to them adding additional features which could push this application over the top. If you are seeking a light weight customer service chat application for your store, this application is more than sufficient. If you are looking for more analytics and feature-rich chat platform, this might not be your first choice.

this is a great app and so easy to use with plenty good features. I just wish it was a bit cheaper :)

We had to select from different developers, and we chose Chatra, it works very well with our requirements, especially since English is not our first language, it is very ease to edit, or simply use it as is. Thanks to the whole team and looking forward to utilize your apps in our store.

What a difference Chatra has made to our site. In the 10 days we have been using the app, we have captured three sales either directly or indirectly related to our ability to take questions directly from customers, in real time.

The interface is easy enough to use, even us Luddites figured it out in seconds. Installation and activation was instant, and we were configured and up and running in minutes. I can't stress enough how simple the process was - so happy about that!

As we looked deeper into the app, we found other customization options that we are now using, including auto-away and some other useful options.

Simply an amazing tool to augment our relationship-building and customer relations initiatives. Bravo!

Free plan is very useful and perfect to contact buyer directly!!!! I love this! I can also control email through this app!

Great app - exactly what I needed. Very easy to set up and to manage. Love the fact that I get the notifications on my phone whenever someone asks a question on the website. Definitely a must have!

3oak Handcrafted creates and curates furniture and home goods. We immediately pivoted to e-commerce in the face of this pandemic by building ourselves a Shopify store. The integration between in-store and online is amazing. But we were not converting sales online, not a single one. We added Chatra and are now converting sales all over the United States. It's a game changer.

It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!