Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

July 30, 2016


8 days using the app
January 9, 2017

Solid chat. Good value! Give it a try.

United States
8 days using the app
May 9, 2020

One of the best Apps we've ever seen. It's three in one. Very smart & helpful! Chatra was a perfect solution for our Online Store, and we would definitely recommend all the others to try it.

BOCCARA ART Online Store
United States
8 days using the app
April 18, 2018

It's the best app i ever add on my store. I recommand it to everyone!

Bijoux Creations Milie
8 days using the app
Edited August 4, 2020

The app is fun and useful. I am glad I downloaded it tho hoping the free plan has more features
Thank you!

Java Sisters Vanilla
United States
8 days using the app
July 6, 2020

A Great app. It lets me answer any questions in real time and initiate conversations with my customers. Other apps out there only let the customer contact you. This one lets you contact the customer and know what they are looking at in real time.

United States
7 days using the app
Edited October 14, 2017

I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.

I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...

Why I switched from Drift to Chatra?

Drift does have a great look and great features, but their pricing was way off compared to Chatra...

And Chatra also offered a lot more features out of the box for a quarter of the price.

Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.

Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!

Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).

And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!

Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!

UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app).

It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time.

It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.

6 months using the app
May 22, 2017

Great app and great experience with it

United States
7 days using the app
July 4, 2020

I use this app since one week now. The set up was very easy and everything perfectly works. This is a great help for our website.

7 days using the app
March 10, 2021

We have just launched our new website. Our customers love the live chat program a lot. Convenient and really useful!

United States
7 days using the app