Reviews (650)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and boosting sales through real-time interactions. Key features such as automated responses, viewing customers' cart contents, and seeing what customers type in real-time are praised for improving response efficiency. The app is noted for its user-friendly interface, customization options, and multi-platform support. Merchants also appreciate the reliable performance, seamless integration with existing systems, and the responsive support team.

August 29, 2017

We had to select from different developers, and we chose Chatra, it works very well with our requirements, especially since English is not our first language, it is very ease to edit, or simply use it as is. Thanks to the whole team and looking forward to utilize your apps in our store.

Dedica2 2
Colombia
8 days using the app
October 7, 2021

Free plan is very useful and perfect to contact buyer directly!!!! I love this! I can also control email through this app!

nemo it!
United States
8 days using the app
December 8, 2021

Great app - exactly what I needed. Very easy to set up and to manage. Love the fact that I get the notifications on my phone whenever someone asks a question on the website. Definitely a must have!

Miami AutoSport Technik
United States
8 days using the app
July 15, 2020

3oak Handcrafted creates and curates furniture and home goods. We immediately pivoted to e-commerce in the face of this pandemic by building ourselves a Shopify store. The integration between in-store and online is amazing. But we were not converting sales online, not a single one. We added Chatra and are now converting sales all over the United States. It's a game changer.

3oak HandCrafted
United States
8 days using the app
Edited May 11, 2020

It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!

Bikehaus International
Singapore
8 days using the app
July 30, 2016

LOVING HOW STABLE THE APP IS JUST A FEW MORE EXTRA SPECIFIC FEATURES WE ARE HOPING YOU RELEASE AND THEN YOU WILL BE UNBEATABLE!

Bananabed
Australia
8 days using the app
January 9, 2017

Solid chat. Good value! Give it a try.

Highpods
United States
8 days using the app
May 9, 2020

One of the best Apps we've ever seen. It's three in one. Very smart & helpful! Chatra was a perfect solution for our Online Store, and we would definitely recommend all the others to try it.

BOCCARA ART Online Store
United States
8 days using the app
April 18, 2018

It's the best app i ever add on my store. I recommand it to everyone!

Bijoux Creations Milie
Canada
8 days using the app
Edited August 4, 2020

The app is fun and useful. I am glad I downloaded it tho hoping the free plan has more features
Thank you!
-JavaSistersVanilla

Java Sisters Vanilla
United States
8 days using the app