Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,135)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

August 11, 2024

I was assisted quickly and very promptly, the technicians managed to solve a system bug within a day, Emily was the assistant who acted as an intermediary between me and the Chatty technicians and she was very kind and helpful, magnificent!

TinyTech
Italy
21 days using the app
June 26, 2024

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

nestern
India
4 months using the app
October 16, 2024

Very quick and understanding about my store and it's needs, would recommend, Damian was super helpful

My Store
United States
1 day using the app
July 26, 2024

I had a problem with my translation and reached out to the Livechat Helpdesk, where i got great help from Hana, who was quick and supportive and now the translation is working perfectly!

RoPro Studio I/S
Denmark
22 days using the app
September 24, 2024

Thank you very much for the quick and professional help, everything was taken care of quickly thanks to Hana

NI-YO
Israel
2 days using the app
September 3, 2024

Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app

pack all (Japan)
Japan
About 7 hours using the app
September 10, 2024

I wanted a chat function for my website to try out. I am not great with technical stuff so I decided to message the help line and within minutes Tiana had me up and running with all my requirements and fuss. She's so patient. You have a customer for life. Thank you

Grace and Gaia
United Kingdom
About 5 hours using the app
August 14, 2024

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

Cool Gear Pro
United States
1 day using the app
September 8, 2024

I had a great customer service by Charles on how to use the app.
I highly recommend!

Vitrine Plaza
Canada
5 days using the app
August 6, 2024

Amazing app. So far so good and the customer service is great. Linda really helped me out out got me up and going again. Highly recommended

GK kustomz
Australia
5 days using the app