Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

September 16, 2024

Great support!
Nice app, has a lot of options and features.

Ell Soll Fashion
Israel
4 days using the app
September 24, 2024

Thank you very much for the quick and professional help, everything was taken care of quickly thanks to Hana

NI-YO
Israel
2 days using the app
August 27, 2024

Great App. Hana was quick to help me with unlocking features and errors. Would highly recommend.

VOESH New York
United States
11 days using the app
September 27, 2024

Amezing support with Maison and Audrey

i am always using

American Dcot
India
2 months using the app
September 10, 2024

I wanted a chat function for my website to try out. I am not great with technical stuff so I decided to message the help line and within minutes Tiana had me up and running with all my requirements and fuss. She's so patient. You have a customer for life. Thank you

Grace and Gaia
United Kingdom
About 5 hours using the app
September 3, 2024

Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app

pack all (Japan)
Japan
About 7 hours using the app
August 19, 2024

Looking forward to using this app. We are all set and the assistance was very helpful and adequate. Special thanks to: Audrey and Maison

Sweet Vibes
Netherlands
20 days using the app
August 14, 2024

I needed help with fixing some of the settings on my live chat. Hana was able to get it fixed right away and provided great customer service. She was even able to fix a different issue I didn't even know about. Great customer service from Hana!

Elite Carrom
United States
1 day using the app
November 12, 2024

I’ve been testing this app, and so far, it’s been impressive! The features are intuitive and seem well-designed, making it easy to navigate even while it’s still in testing. I had a few questions, and Hana from customer support was fantastic—quick to respond, knowledgeable, and genuinely helpful. Thank you, Hana, for making the experience even better! Excited to see where this app goes from here!

Ginga Toys
United Kingdom
30 minutes using the app
October 9, 2024

Great support. Helpful, kind and fast. Audrey and Toby were great.

Submarine Pickups
United Kingdom
5 days using the app