Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,145)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

July 24, 2024

Firstly the app is great and so easy to use.
I'm just setting up a new store and had a couple of really small appearance related queries. I was connected to Hana through their support team and she was awesome. Did everything I needed in double quick time.
Great product, great support!

PristineLuxe
United Kingdom
11 days using the app
August 3, 2024

Really good app. In particular, its support is amazing. I was not able to set up faq but one of their member Tiana helped me through the process. Support is amazing, especially Tiana.

Comfort Your Pets
Pakistan
3 days using the app
September 5, 2024

The app is incredibly user-friendly, and the support team is top-notch! Huge shoutout to Damian for the fantastic help. Definitely a 5-star experience!

Fabulous50s
Australia
3 days using the app
Edited October 22, 2024

Customer service Hana patiently answered all my questions, thank you very much, your team is awesome.

CUCO
United States
3 months using the app
September 24, 2024

Hana helped me out a lot! Awesome support!! :)

Josh
Germany
5 days using the app
September 27, 2024

This app is absolutely fantastic! The customer service is outstanding, with incredibly quick response times. I had the pleasure of speaking with Abby, who was amazing and helped me resolve an issue in no time. The app offers a wide range of features, and best of all, it's 100% free!

I've been using this app across many of my clients' stores, and I can't recommend it highly enough. The team behind it is doing an incredible job, and I'm beyond impressed with their dedication.

Keep up the great work!

Regards,
Yawar Abbas

Robobandz
United States
About 1 hour using the app
July 25, 2024

I got the best service in this App. Hana helping me so much. Thank you for your help!

spotli.de
Germany
3 months using the app
August 28, 2024

Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!

Queen V
Portugal
2 days using the app
October 12, 2024

Good customer service, Hannah and Toby where very helpfull!

Fullfite
Portugal
9 days using the app
August 17, 2024

I can’t say enough good things about the Avada Chatty Shopify app! This is hands down the best chat app for Shopify—I’m absolutely thrilled! Not only is it packed with features that even some paid apps don’t offer, but it’s also completely free!

A special shoutout to Hana, who provided lightning-fast support and helped me with all my questions. She resolved everything in no time, and her assistance made the entire experience even better. If you’re looking for a top-notch chat app for your Shopify store, look no further. This is it!

Thank you, Hana, and the entire Avada team—I’m mega happy!

FinA Wellness Store
Austria
About 3 hours using the app