Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,172)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 11, 2024

I was assisted quickly and very promptly, the technicians managed to solve a system bug within a day, Emily was the assistant who acted as an intermediary between me and the Chatty technicians and she was very kind and helpful, magnificent!

TinyTech
Italy
21 days using the app
September 2, 2024

I had a fantastic experience using the Chatty. The interface is incredibly clean and user-friendly, making it easy to set up and navigate. The support team, especially Charles, was amazing. They responded quickly and resolved a minor hiccup I encountered with little effort on my part. Highly recommend this app for its seamless functionality and outstanding customer service.

Epic IDs
United States
About 6 hours using the app
September 24, 2024

Hana helped me out a lot! Awesome support!! :)

Josh
Germany
5 days using the app
August 14, 2024

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

Cool Gear Pro
United States
1 day using the app
September 5, 2024

great app. cant believe it is free. mia is super helpful and all the codding system(the people who help changing special request). have no words - a m a z i n g!

audiox
Israel
1 day using the app
September 27, 2024

This app is absolutely fantastic! The customer service is outstanding, with incredibly quick response times. I had the pleasure of speaking with Abby, who was amazing and helped me resolve an issue in no time. The app offers a wide range of features, and best of all, it's 100% free!

I've been using this app across many of my clients' stores, and I can't recommend it highly enough. The team behind it is doing an incredible job, and I'm beyond impressed with their dedication.

Keep up the great work!

Regards,
Yawar Abbas

Robobandz
United States
About 1 hour using the app
October 12, 2024

Good customer service, Hannah and Toby where very helpfull!

Fullfite
Portugal
9 days using the app
August 28, 2024

Hana was super helpful throughout the installation process, helping with a lot of the backend development. Great app. 10/10

thehamsterhotel
Singapore
15 days using the app
July 17, 2024

They provide excellent support whenever we have a question or a problem with the app (You are the best Cheryl! Thanks for the help), great app design with customizations and this app is really helpful for our own customers when they are confused while they are shopping in our website.

7BigStars Kingdom
United States
About 1 month using the app
September 5, 2024

The app is incredibly user-friendly, and the support team is top-notch! Huge shoutout to Damian for the fantastic help. Definitely a 5-star experience!

Fabulous50s
Australia
3 days using the app