Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,145)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

August 24, 2024

Clear and quick reply from Audrey.

My Store
Australia
About 2 months using the app
September 12, 2024

Excellent app! This app is very user friendly and easy to edit/adjust to your needs. Lydia was very nice and quick to respond with my app question. I would recommend this app to beginners and experts.

DISMOMclub
United States
About 6 hours using the app
September 7, 2024

Chatty has been a game-changer for my store! The app is user-friendly, and the automated chat features have significantly boosted customer engagement and sales. It’s easy to set up, and the customization options make it a perfect fit for any brand. Highly recommend for anyone looking to enhance their Shopify store!

Raja Rani Products
India
About 2 hours using the app
August 7, 2024

Customer service was great! I got help from support in a super fast manner and the app itself is great to use

Stuff We Like
United States
13 days using the app
July 9, 2024

I experienced an error code while installing the app, in doing so. i was immediately sent to the chat box and helped by Prakash. within minutes it was resolved and i was able to move on!

MyEveryday
Netherlands
About 2 months using the app
October 5, 2024

Finally a better live chat app than the Shopify inbox. We are very impressed with the support. Any questions or issues are addressed immediately. Jasmine helped us right away with translation errors. Thank you so much for everything!"

Edelsteinerei
Austria
About 9 hours using the app
July 18, 2024

I had a fantastic experience with Chatty's support! Lydia, the assistant, was incredibly helpful and responsive. She efficiently resolved all my issues, and I was impressed by the quick response times. I highly recommend this app not only for its excellent support but also for its user-friendly interface and ease of use. Five stars!

Multiproductos G&C
Guatemala
8 days using the app
July 31, 2024

Hana gave excellent support and I did not have to wait at all.

Daytronics Security
Australia
3 months using the app
July 23, 2024

Great live chat app, fully functional and completely free. Customer support is responsive and Hana was eager to help with my questions. I'm willing to subscribe if they support quick replies to messages from notification emails in the future. Overall, worth 5 stars!

MAGZO Shop
China
14 days using the app
September 11, 2024

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

Sweathelp
United Kingdom
28 days using the app