Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,135)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

March 9, 2023

Great app. I really like the customer service too - Hana was really great and responsive, fixed everything so quicklyu and super nice!

Polyfit
United States
About 1 month using the app
June 29, 2023

Very quick and nice support. Lydia helped me immediately and I´m very happy with this app. can recommend it to everyone who is looking for a great faq app!

wollengold
Germany
About 1 month using the app
June 30, 2023

excelente servicio al cliente y plataforma. Tuve algunos problemas y me lo resolvieron en cuestion de 5 minutos o menos,

Benji Petshop
United States
About 1 month using the app
September 16, 2023

The application has some shortcomings in the form of the inability to add a drop-down section under products or on the home page, but if someone, for example, needs a faq page, you can easily add the faq page itself.
But what I am most satisfied with is the immediate help from the support, you get access to the support right away in the application panel, which immediately solves your problems, something amazing, especially thank you Abby, a very helpful person

Opicard
Poland
About 1 month using the app
November 11, 2022

Really Great app. Emily did a great job helping me with any questions I had! she was quick to respond too!

Voeux
Australia
About 1 month using the app
September 17, 2022

Prakash (a VA) helped me remove the brand on my FAQ page and was very kind. This app has everything you need, don't bother looking anywhere else!

Paperoid
United States
About 1 month using the app
April 3, 2023

Thanks Liz for you fast process. Super application and great support. I recommanded AVADA application

MTK-ENTERPRISE
United States
About 1 month using the app
September 24, 2023

I was using a paid FAQ app before I found Avada. The old app was quite hard to use and we need to pay for the subscription fee. Avada, on the other hand, provides amazing features and customer service, they staff have helped me multiple times regarding app setup, can't recommend more! Liz is amazing!

Yao Secret
United Kingdom
About 1 month using the app
October 24, 2023

This app is very helpful especially Abby, who helped me to manage the app

Momentane Jewels
India
About 1 month using the app
April 20, 2023

I was using the Avada WhatsApp, Chat, FAQ Page plugin in Shopify, and unfortunately, I entered the wrong phone number during setup. It was successfully installed in my store, but when I realized the mistake, I couldn't find any button or link to modify the settings. Even after uninstalling and trying to reinstall, the wrong setting was still there. So, I reached out to Esther through the online help center, and she patiently helped me solve the problem. I am very grateful for her assistance.

My Store
China
About 1 month using the app