Chatty: Live chat Helpdesk FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.
Refine
-
By rating
The support was reachable and responded timely. I would love to shout out Esther, she was amazing I could feel like she was there next to me to solve my problems. Thank you for the quick response and making sure everything has solved!
He responded to all inquiries so kindly that the problem was resolved quickly.
Thank you. good to use!
I am still relatively new to this App, but what a great experience so far. Set up is easy and support is there to immediately help if needed! Thanks Liz for your great and friendly service!
Prakash was a great help today in resoling an issue on my website FAQ page.
I appreciate how quick to respond Avada chat service reps are. So I can get back to business! Thank you.
great support and customer service from Lydia! I have to give 5 star for this app and the Avada team for their great work!!! Thanks!
I had an awesome and quick support from Juliana even when the app itself its free, still setting it up but so far app seems great
I'm using this app to implement a FAQ page for my customers. I wanted to remove the default "Powered By Avada" which is at the bottom of the generated FAQ page, so I asked for support and Juliana helped me out. She did it right away a few seconds after my request on Saturday night, it was extremely fast and easy. I'm gratefully impressed without mentioning I'm using a free version of one of the Avada Apps.
We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day.
Sincerely,
AVADA Support Team
I was in the Support with Juliana and i couldnt imagine a better Person than her in that moment, she solved my problem in secounds. Grateful <3
tnx hana!!!
**Update: App is very responsive, has everything needed and the customer service was wonderful- Highly recommend**
So far the app seems to be just what I need- Although I just started playing around with it- Had 1 small hiccup, but customer service (Hakeem) was very quick and efficient in taking care of it!