Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,144)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

October 22, 2022

I'm using this app to implement a FAQ page for my customers. I wanted to remove the default "Powered By Avada" which is at the bottom of the generated FAQ page, so I asked for support and Juliana helped me out. She did it right away a few seconds after my request on Saturday night, it was extremely fast and easy. I'm gratefully impressed without mentioning I'm using a free version of one of the Avada Apps.

fuffystore
Canada
9 days using the app
Chatty replied October 27, 2022

We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day.

Sincerely,
AVADA Support Team

April 8, 2023

I was in the Support with Juliana and i couldnt imagine a better Person than her in that moment, she solved my problem in secounds. Grateful <3

minaundbruno
Germany
9 days using the app
Edited February 3, 2023

**Update: App is very responsive, has everything needed and the customer service was wonderful- Highly recommend**

So far the app seems to be just what I need- Although I just started playing around with it- Had 1 small hiccup, but customer service (Hakeem) was very quick and efficient in taking care of it!

Luna's Bootique
United States
9 days using the app
October 25, 2022

Great support from Prakash from the customer service. Zeker een aanrader voor alle Nederlanders daarzooo.

Kids & Mobility
Netherlands
8 days using the app
Chatty replied October 27, 2022

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your time here. We look forward to the next time we’re able to assist you again. Have a wonderful day!

Best,
AVADA Support Team

July 31, 2023

Lydia was fabulous! great app and great support. Thank you so much for helping me out!!! Your solutions and patience is appreciated.

BodyShifterz
Canada
8 days using the app
June 13, 2023

Excellent app and excellent support by the team .The support extended was lightning fast and the thing is the chat gets automatically activated and an agent hops in there to address your requirements.

Best Diapers
India
8 days using the app
October 8, 2023

So far, a smooth experience. Esther was very quick in assisting me with my concern.

Urban Growers
Sweden
8 days using the app
February 22, 2024

tnx hana!!!

זכרונות חיים
Israel
About 5 hours using the app
January 25, 2023

Lydia was a customer support agent for Avada, an app development company. She was extremely helpful in assisting me navigate through the various apps that Avada offered. Lydia had a clear and concise way of explaining the features and benefits of each app, and was able to answer all of my questions in a timely manner. Her patience and attention to detail made the experience of using the Avada apps much more enjoyable. Thanks to her guidance, I was able to find the perfect app for my needs and have been using it with great success. Overall, Lydia's exceptional customer service skills made a significant impact on my experience with Avada.
thank you Lydia .

Ztylist
Morocco
8 days using the app
November 12, 2023

Esther est une assistante réactif, compréhensible et répondant clairement aux questions . Je suis très satisfait de l'assistance .

Ma boutique
France
About 9 hours using the app