Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,179)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

Edited May 20, 2023

I am very impressed with the widget and the feedback that I received from the chat technician Jasmine & their developer Tony at Avada, they were very prompt in their response and their feedback was very helpful. I also appreciate the fact that the chat button works beautifully as intended. I would highly recommend this widget and feedback system to anyone who is looking for a way to improve their customer communications.

Luuc
United Kingdom
1 day using the app
August 30, 2022

Great customization I have tons of options to communicate with my clients, app looks good in my website and they have amazing customer service. Jasmine was awesome helping me with all my questions!

Maison Bertet
United States
1 day using the app
January 25, 2023

Prakash me atendeu com muita agilidade e resolveu o que eu precisava. Eu queria colocar mais ícones e já está funcionando, ótimo atendimento!

Rhinoceros Shop
Brazil
1 day using the app
February 20, 2024

thanks Esther for solving my problem.

Woodemotions
Pakistan
About 16 hours using the app
July 22, 2022

I received exceptional support ... quick response time, very assisting and to the point ... thank you very much!

Moskinto
Germany
1 day using the app
September 13, 2023

Great service by Jasmine, quick fix and quick respones. Great work from her. Thought it would take a couple of days but it took a couple of minutes to solve my issue.

Rostiquesteigerhout
Netherlands
About 24 hours using the app
August 24, 2023

Thank you Esther and Gideon for your very quick help customizing my solution. With your quick and effective help we were able to customize the app to our needs.

iFrame.pt
Portugal
About 24 hours using the app
June 29, 2022

The Avada FAQs app is amazing! It offers a really good FAQ page and a widget for your store. It has a limit of 10 FAQs and Avada branding so I spoke to Prakash on the chat who removed both of these. He was very friendly and helpful. I would highly recommend Avada for your store.

MouseShopUK
United Kingdom
About 24 hours using the app
March 2, 2023

The app is very easy to use and allows to build good looking FAQ pages. Also, great support by Hana! Very helpful and fast in solving any issue.

Minos Gold
Spain
About 24 hours using the app
July 6, 2024

Hanna was very helpful, resolved issue quickly.

Vyrs
United Kingdom