Chatty: Livechat Helpdesk, FAQ

Chatty: Livechat Helpdesk, FAQ

Reviews (2,029)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication with features like live chat and customizable FAQs. It's praised for its ease of use, effectiveness, and free access to premium features such as integration with WhatsApp, Instagram, and Facebook chat. The ability to track orders and customize the chat interface to match store aesthetics is also valued. The app's performance is noted as seamless, and the customer support team, including members like Hana, Audrey, and Tiana, is commended for their responsiveness and efficiency.

Edited January 7, 2023

Die App ist einfach zu bedienen. Ich habe sehr schnelle und gute Hilfe von Juliana erhalten. Thank you Juliana. Ich kann die App weiterempfehlen. Ich habe die App hauptsächlich für die FAQ benötigt. Das bearbeiten und das einfügen auf meiner Seite funktioniert ohne Probleme. Anfänglich hatte ich nur 10 FAQ Antworten zur Verfügung. Dank Juliana von Avada Help Center wurde die Anzahl schnell aufgestockt

druckerfarben24
Germany
About 1 hour using the app
October 20, 2022

Very good app and the customer service is very helpful. Liz help us to use the app properly, we can use more icon now. I can recommend it

BiBI Dolls
United Kingdom
About 1 hour using the app
Edited November 17, 2022

Great little app. Customer support from Hana was outstanding as well. I had a few questions, they quickly answered to help me clarify a few issues. I had one small issue, and Hana told me how to change it so it fit my needs. Thanks.

Canadian Electric Vehicles (canEV and icanEV)
Canada
About 1 hour using the app
September 9, 2023

Jasmine helped me and she was very nice and helpful. Thanks a lot!

Loréka Care
Lebanon
About 1 hour using the app
September 18, 2023

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Chillbo
United States
About 1 hour using the app
October 9, 2023

I can't express how pleased I am with the FAQ app I recently integrated into my online store, and the exceptional customer service I received from Esther. The combination of a fantastic product and top-notch support truly sets this app apart.

First and foremost, the FAQ app itself is a game-changer. It seamlessly integrates with my store theme, enhancing its aesthetics and functionality. The app's user-friendly interface allowed me to create and customize my FAQ section effortlessly. It provided me with a wide range of styling options to ensure that the FAQs blend seamlessly with the overall design of my website. The ability to categorize and organize my FAQs made it incredibly easy for my customers to find the information they were looking for. It's safe to say that this app has significantly improved the user experience on my website.

However, what truly sets this app apart is the exceptional customer service provided by Esther. From the moment I reached out for assistance, she was prompt, professional, and incredibly helpful. Esther went above and beyond to ensure that my questions were answered and that I had all the support I needed to make the most of the app. Her knowledge and expertise were evident, and she guided me through the setup process step by step, making it a breeze. It's rare to encounter such dedicated and knowledgeable customer support these days, and Esther truly exceeded my expectations.

In summary, I highly recommend this FAQ app to anyone looking to enhance their online store with a well-structured and aesthetically pleasing FAQ section. Not only is the product outstanding, but the exceptional customer service provided by Esther makes it a must-have for any e-commerce business. My website looks better than ever, and I owe it all to this fantastic app and the wonderful support team behind it. Thank you!

Stand Out Socks UK
United Kingdom
About 1 hour using the app
June 29, 2023

"Exceptional app! Huge thanks to Hana for creating such a fantastic user experience. This app has truly exceeded my expectations. Thanks again, Hana, for this incredible creation!"

Wind Owzer
United States
About 1 hour using the app
June 22, 2023

Great job done by Avada. Efficiency and agility, everything we need in just one app. We thank Lydia for all the support she offered together.

Lahtref
Brazil
About 1 hour using the app
October 30, 2022

Hervorragend! Die Dame im Chat hat mir mit meinem Anliegen umgehend weitergeholfen und nun ist mein Onlineshop um eine wunderschöne Facette reicher.

Kräuterhof Zach
Austria
About 1 hour using the app
Chatty replied October 31, 2022

Wir haben AVADA entwickelt, um jedem Kunden, der durch unsere Tür kommt, den bestmöglichen Service zu bieten. Wir können Ihnen nicht genug dafür danken, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen und uns daran zu erinnern, warum wir tun, was wir tun.

Alles Gute,
AVADA-Support-Team

September 18, 2022

This app is amazingly easy to set up, slowly discovering more and more Avada products, and they don't stop surprising me whit the excellent effectiveness of their products. A had an excellent experience whit, Prakash, from chat support extending app futures for me.

Acuslat
United States
About 1 hour using the app