Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,175)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

November 11, 2023

Excellent app for Whatsapp and FAQs. We were using another app that added features that we don't need and the new features can't be removed. After looking at a few alternatives we found Avada having the features we wanted. The app is easy to use and configure.

What is more amazing is the support! We got almost instantaneous replies from Jasmine and she, with their developer Tony helped us implement additional coding for the app to cater to our needs! And all these at zero cost under the free plan. This kind of service and support is unheard of in this industry. Can't get better than this. Highly recommended.

Duo Nini
Singapore
About 3 hours using the app
November 22, 2023

Esther was so helpful and kind. She solved all my questions and a troubleshoot I was having on my end.

Mi Menina Baby
United States
About 3 hours using the app
August 2, 2022

It's a really good app, and I recommend it. It's easy to use and has very professional customer service. I tried to make a FAQ for our website. It is very easy to operate. I will recommend it.

Hunny Life
United States
About 3 hours using the app
July 27, 2023

Have just installed the app, and have been very happy so far. Esther and Tony have been super helpful.
Needed a few tweaks to suit our requirement, and it was attended to promptly.
There are a few areas of improvement, which I am sure they will work on.
Best wishes.

HolyWeaves
India
About 3 hours using the app
December 6, 2022

I was having issues adding additional FAQ categories. The Issue was resolved very quickly, thanks to Juliana.

Ri Re Living
United Kingdom
About 3 hours using the app
February 23, 2023

Application simple d'utilisation et esthétique. Je tiens à remercier chaleureusement Hana et Prakash pour leur aide précieuse lors de l'installation et de la prise en main de l'application. Leur disponibilité, leur gentillesse et leur réactivité ont grandement facilité mon expérience utilisateur. Ils ont su répondre à toutes mes questions et m'ont accompagné tout au long du processus.

Online Fit - Coaching en ligne
France
About 3 hours using the app
June 25, 2022

Works great. Easy to use. I installed today and customer support is Awesome. I would recommend this App.

Tecman Automotive inc
Canada
About 2 hours using the app
July 28, 2023

Best support ever (thank you so much sunny!!!) and the App offers everything you want on your website.

I would recommend this app to all my fellow webshop owners.

Kids Academy
Netherlands
About 2 hours using the app
October 10, 2023

all work good,and the customer service reply fast and in time too,recommend

SNKRBASE
France
About 2 hours using the app
Edited February 12, 2023

I just started to use this app today and so far I am very pleased. Very quick to respond. It is a very good app for Q&A that you can custom easily.
Very quick customer service from Abby 10/10. Just great

MIASGLAM
Mexico
About 2 hours using the app