Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

October 2, 2024

Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!

Plivore
France
About 1 hour using the app
August 20, 2024

Great App, great services! Especially thanks to Tiana and William!

WoMarine
China
4 days using the app
September 3, 2024

Really great help. Got back to me quickly and made sure my problem was handle correctly. Thank you.

Junies Bazaar
United States
About 1 hour using the app
July 18, 2024

Thanks for the good support, Charles and Toby the technical agent, they helped me a lot. Very fast and quality support.

NANIKA
Ukraine
3 months using the app
November 14, 2024

Greate service, i like the fast reaply!!!!!!!!!

My Store
Netherlands
14 days using the app
November 6, 2024

Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app.

Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!

Liebe Geheimnis
Hong Kong SAR
About 1 hour using the app
September 4, 2024

I needed some help with the live chat, and I was connected with Tiana. What a fantastic experience! Tiana was incredibly friendly, patient, and professional. She took the time to really listen to my questions and made sure I fully understood what I needed to do. She even went above and beyond to ensure everything was working perfectly.

Thanks to Tiana, my issue was quickly resolved, and I truly felt valued as a customer. If I ever need assistance again in the future, I hope I'm connected with her. Absolutely a five-star experience!

Vallegio
Netherlands
35 minutes using the app
November 10, 2024

Hana does a good job!

Sinful Blendz Coffee
United States
About 21 hours using the app
September 22, 2024

When a great product meets equally great customer support. Couldn't be happier with this app. Thank you, especially to Jasmine and Raymon for their swift and kind assistance!

Simply Smart Living
Belgium
About 2 hours using the app
July 26, 2024

Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.

Hands-On Toys
Latvia
3 days using the app