Chatty: Live chat Helpdesk FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.
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It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.
good assistance from the tina thank you
I was speaking to Emily this morning on two occasions, she helped me with the review app for my customers and the chatty app. I couldn't have done it without her. Top marks for her understanding that we are not all good on websites:-) Thank you so much for all your help Emily :-)
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.
While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.
1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.
2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.
3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.
We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.
Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.
Best regards,
Chatty Support Team
Great care from Lydia!
Audrey was great
Quiero agradecer el apoyo que tuve por parte de Damian. Excelente atencion y me ayudo en todo momento para la configuración de esta maravillosa aplicacion.
Gran persona,atento y dedicado
Muchisimas Gracias Damian por tu paciencia
Hello,
Super easy to install, I had some problems so i contacted the support team Hana and William helped me a lot, they basically did all the work to solve the issue.
Thank you so much.
great customer service. specially Emily helped me a lot getting familiar with the app. great app, recommended!
I'll keep it simple:
- Great Team
- Great Service
- Fast Service
- Worked with colleagues to solve my issue (Mia, Tony, Emily, and Lydia thanks to you all)
- Didn't stop until everything was fixed
Highly recommend this app for its efficiency and the team's professionalism!