Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,151)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

June 25, 2024

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

BW UV INK
China
About 1 month using the app
July 27, 2024

good assistance from the tina thank you

Qibah
United States
About 1 month using the app
August 15, 2024

I was speaking to Emily this morning on two occasions, she helped me with the review app for my customers and the chatty app. I couldn't have done it without her. Top marks for her understanding that we are not all good on websites:-) Thank you so much for all your help Emily :-)

❤ RS7 Scents from Heaven ❤
United Kingdom
About 1 hour using the app
July 8, 2024

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
Canada
18 days using the app
Chatty replied July 9, 2024

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team

August 30, 2024

Great care from Lydia!

Berry Mama
Netherlands
About 2 months using the app
October 3, 2024

Audrey was great

TrueElegance
Australia
26 days using the app
November 10, 2024

Quiero agradecer el apoyo que tuve por parte de Damian. Excelente atencion y me ayudo en todo momento para la configuración de esta maravillosa aplicacion.
Gran persona,atento y dedicado
Muchisimas Gracias Damian por tu paciencia

Toque De Midas
Mexico
1 day using the app
August 22, 2024

Hello,

Super easy to install, I had some problems so i contacted the support team Hana and William helped me a lot, they basically did all the work to solve the issue.

Thank you so much.

daccache
Lebanon
43 minutes using the app
October 30, 2024

great customer service. specially Emily helped me a lot getting familiar with the app. great app, recommended!

E-Cook Essentials
United Arab Emirates
About 1 hour using the app
June 13, 2024

I'll keep it simple:

- Great Team
- Great Service
- Fast Service
- Worked with colleagues to solve my issue (Mia, Tony, Emily, and Lydia thanks to you all)
- Didn't stop until everything was fixed

Highly recommend this app for its efficiency and the team's professionalism!

Coolify™
Canada
About 2 months using the app